Holiday Answering Services
Some companies experience high call volume during specific times of year, such as Christmas or summer, so paying a call center year round seems like a waste of money. Luckily, now a company can hire a holiday or seasonal telephone answering service for specific times of expected high call volume.
A telephone answering service can be customized to a company's needs by selecting specific dates and times that they want the phone lines to be answered. Answering services can be used for holidays like Thanksgiving or Christmas when people will be out of the office. Usually when using an answering service, a company can either have calls roll over or have calls forwarded to another line provided by the service.
Holiday answering services handle high call volume through a businesses phone system providing employees with more beneficial ways of spending their time. Answering services utilize a business phone system to handle high call volume in a relatively inexpensive way. These services can also provide customers with answers to questions they might have during a holiday.
A company looking to possibly hire a call center or implement a telephone answering service should view the new addition as a liaison to customers. Meaning these services should be able to fulfill all the tasks a normal company employee would be able to.
Some considerations for telephone answering services:
- Processing of all orders (internet, credit card, etc.)
- Answering and screening of calls
- Directing calls to the appropriate places
- Message Capabilities
For business owners nervous about leaving their phones unattended, many answering services allow alerts to be sent to your email, by fax or directly to your phone. Depending on the answering service selected, some can also provide your company with live clients who can directly deal with customers.
