Now On Demand - Focus Roundtable: CRM in 2011 - Social, Mobile and in the Cloud

Updated: January 21, 2011

Like all other technologies, customer relationship management products are constantly changing and evolving to meet the needs of the people who use them. In this Roundtable you'll learn:

  • How the definition of CRM is broadening to support functions across the business
  • Key enablers and new capabilities for the new CRM: Social, Mobile and in the Cloud
  • The state of the CRM market and keys to success
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