Operational managment without no problems!
Large IP Networks are highly complex structures that demands a wide range of really skilled network professionals to run, especially if your network uptime target is close to 100%
Before our best know customer BT Radienz did use our tool (Sertus) they were in "DEFCON" one every Monday to cope with incoming calls from unhappy users and business units.
The window of change opportunity each weekend did not allow for a in depth analysis of each of the impact for changes applied to their network by their network people, thus resulting in a wide range of problems to be fixed when users discover thing were not working normal on Monday mornings.
This was stressful for the end-users and for the BT Radienz network team. That did run more than 10.000 lines with financial communication. Also it reflected badly on the reputation of the company.
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