PingTone: “Enterprise-Ready” Hosted VoIP

Updated: June 21, 2010

Hosted VoIP services make a lot of sense for a lot of reasons. Chief among these is low cost of entry, minimal infrastructure management requirements and relatively easy scalability both upward and downward.

Challenges ensue when attempting to deploy VoIP in situations where high and consistent levels of performance, availability and reliability are required. If you're on a call with distant friends or family and a VoIP call is interrupted or dropped due to connection inconsistencies, it's typically only a minor inconvenience to have to redial the call. If you're in a conference room with several highly paid executives, lawyers or accountants, each minute of non-connected time could have costs in the thousands of dollars.

This means that selection criteria for business VoIP must be higher and more stringent than most consumer and SMB solutions can meet. PingTone, a pioneering VoIP supplier, set out specifically to address the gaps between what earlier hosted VoIP services offered and the performance levels many business users want and need.

In a recent conversation with Focus, PingTone president Bill Smedberg outlined some of the specific steps the company has taken to deliver enterprise-class hosted VoIP services.

  • PingTone works only with so-called "Tier 1" technology and service providers such as BroadSoft, Cisco Systems and Sun Microsystems (now Oracle). PingTone collects key technology components into so-called "technology access points" or "TAPs." These are built upon a standards-based architecture that includes full redundancy of VoIP application servers and other key components, with no "bleeding-edge" technologies, according to Smedberg. Each application server pair can handle up to 200 simultaneous calls per second and up to 100,000 end users, according to the company. The network is designed for 99.999% reliability.
  • Customers can connect to PingTone TAPs via single or multiple public or private high-speed data connections. The majority of these connections are via private links, providing high levels of availability, performance and reliability, Smedberg told Focus.
  • The PingTone senior management team has multiple decades of experience working with providers of enterprise applications and networking services (such as Cable & Wireless, Covad and Oracle) and their customers. This experience suffuses all levels of the company with a passion for top-rate customer care and support, according to Smedberg.
  • The company has to date been privately funded by several "angel" investors, Smedberg said. This allows PingTone to focus intently on its technologies and customer service without the pressures of answering to venture capitalists or public shareholders, he added. The company has a positive cash flow and is profitable, according to Smedberg.

The results of this approach have been a hosted VoIP service network purpose-built for business customers. PingTone also enjoys an average account size as much as 10 times larger than that of competing providers, and very high levels of customer satisfaction and retention, Smedberg told Focus. "Our best customers start out with us, migrate away because of acquisition or whatever and then come back after experiencing disappointment with other providers," Smedberg added. (One such customer was affiliated with a venture capital firm that had invested in another VoIP provider.)

Featured Research
  • 7 Reasons Your Business Communications Need to be Headed for the Cloud in 2018

    If your business communication systems aren’t already cloud based, making the switch from traditional systems should be a priority for your business in 2018. The advantages of cloud-based systems are numerous and significant. The cost savings are one well-known aspect - but there are many others like mobility, speed, and security to consider as well. more

  • QTS Communications

    QTS Communications is a Colorado company since 1999, delivering highly reliable Unified Communications to small, medium and enterprise businesses. Our business is Communications, and we understand the technologies that make businesses work. more

  • 7 Ways VoIP Helps Your Business Adapt to Change

    A key trait of successful businesses is their ability to quickly adapt to change. Adaptability allows you to take advantage of changing trends and differentiate your business in even crowded markets. As it turns out, one of the simplest ways to become more adaptable is to use VoIP. There are several reasons this is true - including lower costs, increased mobility, and faster decision making. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • The Future of Mobile VoIP

    Business communications have changed a lot in the last few years, and the landscape will only continue to change in 2018 and beyond. These changes are important to stay on top of if you want to maintain or grow a competitive advantage. Things like 5G mobile networks and artificial intelligence have the potential to be extremely disruptive. more