InQuira Contact Center Now SAP-Endorsed Solution

By Robin Wilding
Updated: November 30, 2011

A strong nod from SAP has officially put InQuira on the map. Inquira, a provider of enterprise knowledge solutions has been working closely with CRM software giant SAP and has created an out of the box solution to match up with current SAP CRM software. The solutions by InQuira that were designed to plug-and-play into a current SAP software solution include: contact center knowledge, integrated social platforms, and web self-service support.

SAP decided on the InQuira approval after long and arduous development and testing periods, after InQuira made the decision to develop their software along with the strict SAP development guidelines.

Companies that install InQuira software alongside an SAP solution will be able to add to flexibility and choices to their current SAP CRM solution and therefore add additional customization options currently not available in SAP with customized development.

The two companies have agreed to work together to provide an intelligent roadmap of support for their solutions to ensure that any additions to current SAP installations go smoothly.

Companies that are implementing the InQuira platform alongside their SAP solution will cut research times will be cut in half and will improve on key interaction metrics, including first contact resolution and call-handling time.

SAP CRM Product Manager Jujhar Singh believes that the InQuira addition to an SAP CRM strategy will “continues to build [SAP’s] ecosystem, support our customers’ businesses, drive new levels of collaboration, and provide additional choices and flexibility to our customers. The use of the endorsed solution from InQuira with SAP solutions will enable our customers to improve productivity and increase customer satisfaction while lowering total cost of ownership.”