M5 Networks Acquires Call Center Software Provider Callfinity

By Robin Wilding
Updated: April 29, 2011

M5 Networks Acquires Call Center Software Provider Callfinity

M5, a leading Unified Communications and hosted IP telephony provider recently acquired call center software innovator Callfinity.

Via this new acquisition M5 will now be able to offer medium-sized corporate clients advanced IP contact center tools via hosted solutions.

Callfinity is a call center innovator, meaning that M5 now has a new lineup of hosted services to add to their burgeoning IP telephony portfolio. This smart move was well-timed as industry-leading companies scramble to acquire top cloud-based innovators.

M5 will also gain great call center expertise through a talent acquisition, including Callfinity's CTO Patrick Conroy who will stay on with M5 to work on bringing Callfinity's toolsets to M5's existing clientele. M5 also gains Callfinity President and CEO Jeff Valentine, who will be M5's new President of Product Marketing.
"In acquiring Callfinity, we're acquiring a powerhouse combination of great contact center technology and contact center experts," said Dan Hoffman, M5 CEO. “Callfinity’s intuitive contact center interface will augment our hosted, managed VoIP offering.”

M5 are now expected to attack the mid-sized market space with this new offering of advanced call center tools from Callfinity.
Callfinity grew from promising beginnings in 1999 to being ranked 705th on Inc.'s list of the top 5000 fastest growing companies in America.
 

Featured Research
  • 9 Spooky Signs You Need a Contact Center Upgrade

    When was the last time you evaluated the performance of your current contact center and the software you are using? The results may be frightening! If it’s been awhile since you invested in contact center software, there is a good chance that your needs have changed or that there are better options available now. Fortunately, it’s relatively easy to determine if you need an upgrade or not. more

  • Eight Ways You Should Be Using Contact Center Reporting

    Every day, your contact center collects critical data that can be used to drive strategic improvements to your efforts in the future. But that data is meaningless if you don’t know how to access and analyze it. The key to do doing both is using reporting features. By understanding how to use reporting tools, you will gain much greater insight from the data you are collecting. more

  • Top 10 Customer Service Trends in 2017

    Customer service plays a HUGE role in the success of your business. In order to remain competitive companies must be ready to provide modern customer experiences that meet customer needs. If you haven't already invested in updating your customer service experience you are already behind. By 2018 more than half of companies will redirect investments towards innovations in customer experience. more

  • The Role of Self-Service in Modern Contact Centers

    By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives. What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service. more

  • Tips and Tools for a Positive Contact Center Environment

    When it comes to stressful environments within the business world, it is no secret that the contact center frequently makes the list of one of the most stressful. This elevated level of stress leads to high agent attrition rates, and thus subsequently additional costs on your business to find, hire and train new employees. more

Related Articles