Star Telecom SIP Trunking now compatible with Avaya Contact Center Solutions

By Neil Zawacki
Updated: May 01, 2012

Star Telecom, a global provider of SIP based telecommunication solutions, has announced that its SIP Trunking Service is now compliant-tested with two contact center solutions that are available from Avaya, a worldwide developer of business collaboration systems and software.

Star Telecom's SIP Trunking Service provides a cost-effective means for small and medium-sized businesses to manage their contact centers through the cloud. It includes features like cloud call routing, networking call recording, call reporting, and business continuity re-routing. The application is now officially compatible with Avaya Aura(R) Communication Manager 5.2.1 and Avaya Aura(R) Session Manager 6.1 with Acme Packet Net-Net SBC.

Star Telecom was able to achieve compatibility through the Avaya DevConnect program, an initiative to develop and market third-party applications that work with Avaya software. The company submitted the products to the Avaya Solution Interoperability and Test Lab, which then developed a test plan that was able to determine whether or not the applications were compatible.

Miroslav Mostic, the chief technology officer for Star Telecom, talked about what this could mean for the future. He said, "Achieving compatibility with Avaya reaffirms Star Telecom's commitment to standards-based SIP solutions targeted at the contact center vertical. This level of interoperability goes beyond simple SIP integration and opens the door to hosting call recording, IVR, call routing, call queuing and other applications traditionally provided on-premise."