Five Customer Relationship Management (CRM) software providers gained the most revenue and outpaced the rest of the CRM market in 2010. The top five CRM providers are:
Oracle, Salesforce.com, Microsoft, SAP, and Amdocs are all global CRM providers with offices located in several countries around the world, While each of these global CRM software providers have gained substantial market share in the U.S., they have also been successful in the Middle East and Africa. In fact, recent studies show that the Middle East and Africa region is quickly adopting CRM solutions despite political unrest.
CRM software spending is increasing rather rapidly in the Middle East and Africa. In 2008, Gartner expected CRM software sales in this region to reach $174 million dollars. This expectation was exceeded by 20 percent. And, the total IT spend for the Middle East and Africa is expected to exceed $4.8 billion dollars by 2014. Gartner predicts that CRM sales will reach a 12.9 percent compound annual growth rate from 2007 to 2012.
Software-as-a-Service CRM solutions have enabled companies like Salesforce.com to make CRM implementations quick and budget friendly. Some analysts attribute the rise in CRM adoption to the convenience of SaaS offerings. However, other software markets also offer SaaS solutions, but have not gained in revenue like the CRM market.
CRM software is an invaluable tool for improving customer and client relationships with easy-to-access information and real-time updates, the use of CRM is always evolving. 2021 is approaching quickly, bringing with it a new wave of innovation in CRM technology and capabilities. This guide explores upcoming CRM trends and highlights some of the top CRM vendors you should be watching in 2021 and beyond. more
From organized client and customer data, to advanced automations and reporting, to improved lead tracking and conversions, CRM software is the business software must-have of the year. Our 2019 Year-In-Review explores all of our favorite CRM providers, features, and innovations of the year and takes a peek at the trends on the horizon in 2020. more
Modern CRM solutions offer enhanced features, tools, and integrations that can help you not only drive productivity and profits, but also position your mid-sized company for growth. In conjunction with simply having CRM software, though, you must also create a strategy that fully utilizes all the tools and features to your best business advantage. Our new whitepaper explores CRM growth strategies that your medium-sized company can leverage to spur business growth across sales, support, marketing, and more. more
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