ShoreTel’s Cloud Division Announces Mobile UC

Updated: June 29, 2012

ShoreTel®, the leading provider of brilliantly simple premise and cloud-based business phone system and communication solutions with fully integrated unified communications (UC), announced the release of ShoreTel Mobility for customers of ShoreTel’s M5 cloud division. The solution extends the voice and unified communications (UC) applications businesses love to the smartphone. The initial launch will support iPhones and subsequent releases over the summer will add support for other smartphone and tablet devices including Android and Blackberry. Users are able to leverage a single converged device for both business and personal communications, and access deskphone and UC capabilities on their iPhone without having to learn a new interface.

In addition to offering users a dual persona, ensuring easy separation of personal and business identities on a single mobile device, ShoreTel Mobility automatically and securely selects the best available network – Wi-Fi or cellular – without any action by the user. The solution is available to ShoreTel’s Cloud Division clients for a monthly fee per user.

Users enjoy the following benefits:

• Identity – Business calls to and from any ShoreTel Mobility user are made using their business phone number, not their personal mobile number. This means corporate identity is maintained and the company, not the employee, owns the contact relationship.  Employees no longer need to reveal personal mobile phone numbers and can instantly tell if an incoming call to the mobile device is personal or work related. 
• Convenience – Users can leverage all of the benefits of the M5 cloud business-phone system that they enjoy when using a deskphone including: transferring calls to other employees and utilizing four-digit dialing. Coaching tools such as barge and whisper are available to management.
• Metrics – Mobile calls are no longer omitted from the phone system’s business intelligence. Records for business calls made to and from the mobile device are included along with deskphone calls, giving management true visibility into employee performance and the health of the business.
• Network Flexibility - ShoreTel Mobility can significantly reduce direct dial and international roaming charges on the smartphone by utilizing software that switches networks automatically, intelligently and securely between wireless and cellular for the best available coverage at any given moment.