What Benefits are the for Switching to VoIP?
There are two major benefits of VoIP; cost savings and communications intelligence.
Most companies are considering changing to VoIP for the cost savings. If your company regularly makes long distance phone calls that incur hefty charges from your phone company then switching to VoIP will have significant savings, even after you figure in the cost of migration.
The biggest benefit with the smallest acclaim of VoIP solutions for small businesses is that it brings valuable features to your phone system, thereby increasing productivity. While features can change on a system-to-system basis, the most common features are:
- Call Routing and Forwarding
- Automated Call Distribution
- Data Integration
- Auto Attendant
- Directory Services and Call Routing
- Conferencing.
- Unified Communications Collaboration
- Voicemail
- Wed-Based Administration Interface
- Analytical Tools
- Integration with CRM Tools
- Presence Management for Remote, Branch and Satellite Offices
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more
