When to know your Business Needs VoIP

By Kristine Hegglin
Updated: February 01, 2011

Your business needs Voice over Internet Protocol (VoIP) when you’re spending too much money on your current phone system, when you’re phone technology isn’t satisfying your needs, when provisioning becomes challenging, and when call quality isn’t what it should be.

One way to tell if you’re spending too much on your current phone system is to identify your calling habits. Calling habits consist of the amount of long distance calls placed by your business, the amount of international calls placed by your business, and the amount of local calls placed by your business.

Businesses can leverage their current Internet and networking capabilities because VoIP works over an Internet connection. This means that your business can have a flat rate for individual local, long distance, and international calls placed over the internet.

If your business is growing and your current landline solution isn’t satisfying your needs, VoIP has the ability to do so. VoIP solutions enable call routing to cell phones and landline phones, which is importing for traveling or remote employees. VoIP solutions can also provide conferencing over the internet. VoIP technology enables businesses to simultaneously share presentations, important documents and files between international and local office locations. And, all of this can be done with exceptional call quality and without interruption.

Growing businesses that are constantly provisioning phone lines no longer need to call in a technician. Call provisioning is typically done over the Internet through a submission to the VoIP service provider, which saves your business time and money. Call setup is easier than ever and your business will have several call setup options. You can setup VoIP calls through a VoIP service provider, an external extension, internal extension, or a VoIP gateway. And, all calls are secure as they go through a firewall.

VoIP solutions are for all types of businesses and all sizes of businesses. However, VoIP solutions do require electricity, which means that if your business is located in an area with constant power outages, you should consider having a landline as a backup. Some businesses that experience constant power outages have generators to ensure they are never without electricity.

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