Cisco Announces SMB Unified Communications Platforms

By Jelani Harper
Updated: March 07, 2011

Cisco Announces SMB Unified Communications Platforms

On March 2, 2011, Cisco announced its design of two unified communications platforms that cater to small and mid-sized businesses, respectively. A version of the former, the Cisco Unified Communications 320W, is currently available for a list pricing of $995. The latter, the Cisco Unified Communications Manager Business Edition 3000, is slated to be released to the public this spring at a listing price of $12,400.

“Building on our industry-leadership in the enterprise collaboration market, Cisco is delivering innovative, unified communications solutions that are tailor-made for the unique characteristics of small and mid-market business partners and the customers they serve,” said Barry O’Sullivan, senior vice president of Cisco’s Voice Technology Group.

The 320W grants users internet protocol telephony with built-in data and wireless support, including standard features such as an automated attendant and a variety of voicemail options. The Business Edition 3000 is capable of serving 300 users across 10 locations, and includes advanced features such as connectivity to employees in multiple locations, single number reach, and extension mobility.

Additionally, Cisco announced new sales productivity initiatives in the form of Cisco Partner Advisor, which delivers instant, personalized sales support to partners via phones or click-to-chat. Partner Advisor gives Cisco’s small and mid-sized business associates real time, live personnel to assist with specific tools, programs, and individual deals. Partner Advisor is projected to be available in Asia, Europe, Canada and the United States in the coming months.

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