CyberTech's IRIS Unifies Communications for Emergency Services

Updated: January 07, 2011

CyberTech, the world's third largest and fastest-growing call recording service provider, has just introduced a new product called the CyberTech IRIS (Instant Replay and Investigation System). The IRIS, designed specifically for emergency response systems, uses Geo Tagging and advanced evidence management technologies to offer customers a single, integrated view of each incident by combining all voice, data, and multimedia communications and evidence into one customized replay screen.

In today's world, a single incident can combine many types of communication, including police and EMS radio traffic, microphone voice from emergency dispatchers, ATM or security camera video, JPEG mug shots of suspects, text messages, and landline and cell phone and VoIP communications. IRIS seeks to integrate all of these various platforms, thus speeding up reaction time for emergency centers. Tony Procops, CEO of CyberTech North America, said that “The world has changed in terms of how emergency incidents are recounted...

Today, there is a multitude of communications platforms associated with a single accident or crime. CyberTech IRIS is the answer to this evolution, as it gives 9-1-1 and other emergency centers a single view of all emergency communications. This is quite powerful in terms of resolving conflict, providing court evidence and training personnel.” IRIS was released at CyberTech booth at this year's APCO show in Austin, Texas. 

Featured Research
  • The Best Hosted VoIP Systems for 2018

    Is your business looking to adopt VoIP in 2018? Or perhaps you have VoIP but would like to update your system? If either of these apply to you, make sure you research your options ahead of time. Knowing what features you need will make the process of choosing much easier - and ensure you maximize your ROI as well. more

  • The Best 2018 Phone System Upgrades for Your Business

    Whether 2017 has been a huge success or more of a disappointment for your business, it’s time to start looking for ways to improve in 2018. With customer service and communication becoming an increasingly important component of success for all businesses, your phone system is a great place to focus. Even small upgrades here can pay big dividends. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more