Managed VoIP Solutions to Buy with Best ROI

By Robin Wilding
Updated: July 25, 2011

Every Managed VoIP vendor will tell you that their system is the best, has the most bells and whistles and offers you and your company the best ROI in the business—which is exactly why evaluating VoIP solutions on a vendor-by-vendor basis is ineffective. When evaluating solutions vendor-by-vendor your evaluation is based on material created from the vendors, which lacks a certain amount of impartiality. It is also incredibly time consuming.

Another, more effective, method is a feature-based selection process that focuses on the specific abilities of specific solutions, and the ROI results they bring. To begin the feature-based selection process you need to break your Managed VoIP features into two categories: productivity-focused features and cost-reduction focused features.

Cost-Reduction-Derived ROI

The most obvious type of ROI associated with Managed VoIP solutions are savings via cost-reduction techniques and technologies. This savings includes the immediate long-distance savings and savings associated with reduction in expensive phone company lines. But there is also ROI from the steep decrease in the IT staff that are required to implement, monitor, upgrade, and fix telecommunications equipment and software. There are several Managed VoIP features that lead to significant ROI via cost reduction:

  • Implementation, monitoring, automatic upgrades, and other man-power eliminating services.
  • Monitoring tools that allow for a better allocation of resources.
  • Savings on floor space, HVAC, electricity and insurance.

Productivity-Derived ROI

Gains in productivity is a far more difficult category to determine ROI with, as its ROI cannot necessarily be predictably measured like cost reduction can. Productivity gains are made by leveraging technologies that give companies a technological edge over their competition—this can be in areas of increased employee efficiency, increased customer satisfaction or high-tech managerial proficiencies. Features of Managed VoIP that contribute to productivity-derived ROI include:

  • Service contacts that allow for more proactive IT projects.
  • Remote gateways for multi-site setups.
  • Remote user capabilities that allow for a more mobile workforce.
  • Monitoring tools for management to ensure that their employees are as productive as possible.
  • Secured uptime, generally 99.99% uptime.
  • Continuity management and secured backup.

By examining the elements and features of productivity-derived ROI and cost-reduction-based ROI you can determine how to attain the highest return on your investment with your chosen Managed VoIP solution. And by using the reverse-evaluation method of selecting features, instead of vendors, you can save yourself time and help ensure that you aren't blindsided by ROI marketing fluff created by vendors. 

Featured Research
  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

  • VoIP: Your New Secret Weapon for a Strong Year End

    As the end of 2017 nears, you may be feeling pressure to make sure you close the year out strong.If you’ve been sitting on the fence regarding VoIP, this may be the perfect time to switch. VoIP options had never been better or more full-featured than they are now, and it may be just the thing your business needs to see a productivity and profitability boost. more

  • Is Your Phone System Stealing Profits?

    Having the wrong phone system can dramatically cut into your profits. Despite this, many businesses just sign up for a plan or platform that seems ‘good enough’. If you haven’t carefully considered your options and the included features, there’s a very good chance that you are leaving money on the table in some way. more