Maximize ROI with Polycom Unified Communication

By Brian Boguhn
Updated: September 26, 2011

Maximize ROI with Polycom Unified Communication

Businesses continue to invest in advanced communications technologies in an effort to improve collaboration and efficiency. With all of the spending, though, companies continue to accrue high traveling expenses and costs. At the same time, the efficiency and productivity of employees stagnates. The value of the investment in the communications technologies is not being realized.

Polycom, through a partnership with Microsoft, has seen the problem described above and worked to provide a solution for it. In the words of both companies, they have worked to “offer customers an end-to-end, fully interoperable unified communications (UC) solution that combines presence-based, real-time instant messaging (IM), voice, video, and data to immediately lower business costs, improve productivity, and achieve a faster return on investment (ROI).” In this article, we’ll examine the steps taken and how this ROI can be realized.

A look at the solution

The solution that Polycom and Microsoft have combined to offer is a complete UC solution based upon open standards. It is fully interoperable across multiple platforms, and integrates easily with the legacy systems that many companies have. By combining Polycom’s scalable infrastructure and Microsoft’s Lync platform, customers can benefit from an enterprise-quality, personalized communication offering that offers all of the features companies demand and is accessible virtually anytime, anywhere.

The following is a summary of what the Polycom/Microsoft UC solution provides:

  • Communication across media like IM, voice, video, and web that is nearly seamless.
  • Communication that links desktops, conference rooms, mobile devices, and remote sites.
  • Presence-aware HD voice and video endpoints.
  • A first class user experience with Polycom’s easy to use HD voice and video.
  • Use of existing investments to lower total cost of ownership (TCO) and improve ROI.
  • A platform that is standards-based, highly scalable, and secure.
  • Simplified deployment, provisioning, and management.

How does the solution reduce costs?

There are three areas where businesses will see immediate and significant savings by using the Polycom/Microsoft UC: travel, conferencing, and telephony. For the purposes of this paper, only travel will be examined.

Using the Polycom/Microsoft UC solution, remote users, distributed workers, supply chain representatives, and even customers can conduct and attend meetings and collaborate without spending time and money on travel. The interoperable features of the UC reduce the number of trips needed and the associated costs.

Optimization of the Communication Infrastructure

Using the Polycom/Microsoft UC allows organizations to consolidate their existing communications system, streamline communications, and merge various UC application packages. By consolidating, companies no longer must maintain disparate, traditional communications systems. The result is a reduction in the costs associated with administrative, maintenance, and licensing of the various systems.

Simplifying IT Management

The Polycom/Microsoft package allows IT departments to streamline and simplify the administration associated with taking care of multiple UCs. Use of the Polycom/Microsoft solution can pull the administration under one umbrella, providing a single interface where all aspects of a company’s UC can be managed. Employees will no longer need to know multiple packages and multiple interfaces.

Improve productivity, lower costs

The Polycom/Microsoft solution allows users to improve productivity in five key areas: collaboration, time to project completion, sales cycle time, customer issue resolution, and employee retention. Workers won’t be overwhelmed with communications overload. The Polycom/Microsoft solution provides an easy, flexible way for users to manage their e-mail, voice-mail, instant messaging, and RSS feeds.

ROI Maximized

Pulling it all together, the use of the Polycom/Microsoft product will result in a maximized ROI for any company deploying it. There will be reduced costs, primarily resulting from less travel. Optimization of the existing infrastructure will contribute to lower costs as well. Simplifying the IT management piece will allow the IT department to focus on what they do best and not have to worry about being experts on multiple UCs; productivity will be increased. Other users will see their productivity increase as well, as the solution will provide an easy and effective way to handle all the various means of communications workers take part in every day. By reducing costs, lowering the amount of money flowing out of the company, and raising the productivity of the workers within the company, the end result will be a maximized ROI.
 

Featured Research
  • The Best 2018 Phone System Upgrades for Your Business

    Whether 2017 has been a huge success or more of a disappointment for your business, it’s time to start looking for ways to improve in 2018. With customer service and communication becoming an increasingly important component of success for all businesses, your phone system is a great place to focus. Even small upgrades here can pay big dividends. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more