More Advancements for VoIP

By Pha Lo
Updated: August 22, 2011

VoIP is a self-improving technology that responds to customer demands, business dynamics and new innovations available from the field. Since it’s introduction, VoIP technology has revolutionized the way phone calls are made.

Here are some advancements in VoIP technology that have made headlines -

Call-recording:
Forbes.com reports that VoIP technology makes call-recording and voice archiving easier and more efficient. This advancement proved especially useful for businesses, such as customer contact centers, that needed to keep recorded data on hand.

Remote Wake:
PC Mag reports that Intel recently announced “Remote Wake” for VoIP, which improves on some existing technology and allows VoIP calls to wake up the PC. PCmag.com says that this technology will help businesses manage media.

Centralized Communications:
VoIP has taken voice and video data from mere communications to intelligent integration where information can be shared between voicemail, email, mobile devices and the computer desktop. This kind of centralized platform improves the richness of communications.

Quality:
One of the early challenges for VoIP was call quality. When the exchange of voice relied heavily on the strength of an internet connection, there was a risk of dropped calls and disruptive lag times. In a January 2009 article entitled “Three Technologies You Need in 2009,” Forbes.com added VoIP to the list of must-have innovations in the business, stating “VoIP technology has proved to be reliable and scalable, so a growing number of organizations now feel comfortable deploying it.” Since then, vendors have continued to improve on functions, quality and scalability.

Featured Research
  • The Best Hosted VoIP Systems for 2018

    Is your business looking to adopt VoIP in 2018? Or perhaps you have VoIP but would like to update your system? If either of these apply to you, make sure you research your options ahead of time. Knowing what features you need will make the process of choosing much easier - and ensure you maximize your ROI as well. more

  • The Best 2018 Phone System Upgrades for Your Business

    Whether 2017 has been a huge success or more of a disappointment for your business, it’s time to start looking for ways to improve in 2018. With customer service and communication becoming an increasingly important component of success for all businesses, your phone system is a great place to focus. Even small upgrades here can pay big dividends. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

Related Articles