NACR Adds New Sales and Design Expertise to Support Avaya Integrated Roadmap

Updated: January 07, 2011

EAGAN, Minn., March 2 /PRNewswire/ -- NACR (North American Communications Resource, Inc.) today announced that it has added new product sales and design capabilities to support the combined Avaya Integrated Roadmap, starting with the Avaya BCM and Communication Server 1000 R6 (CS1000). Both products were recently added to the Avaya portfolio following the company's acquisition of Nortel Enterprise Solutions.

An operating company of ConvergeOne, LLC, NACR ( is a seven-time Avaya BusinessPartner of the Year and a nationwide leader in providing comprehensive communications solutions and technical support. NACR is accredited to design BCM and CS1000, a server-based, full-featured IP PBX. .

"We want customers to know that NACR is here to support them now and going forward, regardless of what side of the Integrated Roadmap they are coming from. We can provide up-front product ordering, expert installation and ongoing maintenance," said Joy Murphy, Senior Technology Director for NACR. "Our certifications help us ensure that all our customers get the maximum value from their communications solution for the long term."

NACR has also earned sales certification on additional products that were formerly part of the Nortel portfolio, including Call Pilot Unified Messaging and Contact Center solution.

NACR's multivendor capabilities were also enhanced by the company's recent acquisition of Empire Technologies, an Avaya Platinum Channel Partner based in Eatontown, NJ. "The combination of NACR and Empire has created a highly trained and experienced technical team with impressive Nortel maintenance expertise" according to Murphy. The team's Nortel qualifications include:

  • Nortel Certified Technology Specialists
  • Nortel Certified Support Expert
  • Nortel Certified Support Specialist Installation and Maintenance
  • Nortel Certified Support Specialist Database Administrator
  • Nortel Certified Support Specialist Installation and Commissioning
  • Option 11 Expert Training
  • Nortel Patch and PEP
  • Nortel PBX Engineering
  • 45 more Nortel classes and a collective 75 years' experience in the product line

"As customers migrate to a multivendor solution, it is important for them to verify their communications provider's qualifications," said Murphy. "As one of the few Channel Partners to have both Avaya and Nortel credentials, NACR is proven skilled in helping customers make sure any upgrade happens as seamlessly as possible and achieves the desired results," said Murphy.

Businesses interested in learning more about NACR — can call 1-888-321-NACR (6227) or visit online at

About NACR

With offices nationwide, NACR (Eagan, MN) is a certified Avaya Platinum Channel Partner, a seven-time Avaya BusinessPartner of the Year, multiple award winner from industry partners, and the Value Added Solutions Provider of choice for today's leading businesses. NACR delivers proven, scalable, cost-efficient solutions tailored to a customer's business communication needs, in an end-to-end package that includes consultation, design, implementation, and testing. With its strategic partners, including Avaya, NACR provides customers with solutions in VoIP migration, convergence, mobility, unified messaging, and contact centers. For more information, call 1-888-321-NACR (6227) or go to

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