Networking Experts Computer Troubleshooters Enters Partnership with Fonality

Preferred to Offer Business Phone Solutions

Updated: January 07, 2011

Networking Experts Computer Troubleshooters Enters Partnership with Fonality

Atlanta, GA (PRWEB) September 25, 2009 -- Computer Troubleshooters, with nearly 500 offices in 25 countries providing computer and technology solutions to small-business owners, today announced a strategic partnership with Fonality to offer hosted and Hybrid-HostedTM business phone system solutions. CT franchisees will have access to a wealth of resources from Fonality, from sales and marketing materials to technical education and certifications.

Fonality's fully-hosted PBX solution, UNBOUND, offers small to medium sized businesses an advanced phone system and business phone service without a costly upfront investment. UNBOUND is scalable for companies as they grow, does not require a contract, and includes a user-friendly web interface as well as 24/7 technical support and system monitoring. With UNBOUND, customers gain unlimited local and long distance calling to virtually any telephone number in the United States, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom, as well as discounted calling to other locations worldwide. UNBOUND customers also receive free extension-to-extension calling as well as calling to and from any other UNBOUND customer.

PBXtra, Fonality's Hybrid-Hosted IP-PBX, adds a premise-based server to provide rock-solid PSTN connectivity, in addition to advanced features such as call queues, Auto-Attendant, conference bridges, FindMe®, and complete data privacy for an affordable small business price. Fonality's Hybrid-Hosted architecture provides telecommuter and branch office support, system monitoring, automated configuration backups, and simplified management. Finally, when coupled with HUD, Fonality's award-winning application that enables real-time call control at the desktop, businesses also take advantage of Unified Communications capabilities such as instant messaging, presence and employee status, click-to-call, CRM integration, and contact center queue management.

"Our head office has been running on Fonality's technology for years" said Chip Reaves, CEO of Computer Troubleshooters Global. "So as our small business customers increasingly started requesting the features and flexibility of a VoIP-based telephony platform, we knew first-hand how effective the Fonality PBXtra platform would be for them. We're thrilled to partner with Fonality because we know our clients are going to be thrilled with their solutions."

"Computer Troubleshooters is committed to delivering their customers advanced technology solutions," said Chris Vuillaume, SVP of Sales at Fonality.

"We're delighted to have the experts at CT as our partners and look forward to helping them bring affordable business phone systems to their customers."

Products and Technology

Fonality's phone system allows companies with up to 500 employees per location to scale from a single-site business with basic telephony needs to a multinational corporation with distributed call centers. In addition to traditional PSTN dialing and PBX features, Fonality also includes conference calling, unified messaging with voicemail and email, employee presence management, an embedded corporate chat server, advanced call center features, and the ability to integrate with Microsoft Outlook, Google, and Salesforce.com.

About Fonality

Fonality, the number one commercial grade vendor of open-source IP phone systems, uses its Hybrid Hosted™ approach and Anywhere Management™ architecture to create the reliability and quality of a premise-based system with the convenience and cost benefits of a hosted system. Fonality also offers a fully hosted business phone system. Founded in 2004 and headquartered in Culver City, Calif., the company has over 44,000 systems deployed worldwide. Investors include Draper Fisher Jurvetson, Intel Capital, and Azure Capital Partners. More information can be found at Fonality.com.

About Computer Troubleshooters

Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Computer Troubleshooters specialists are fully trained and are experts at diagnosing a broad range of computer and technology challenges. Launched in 1999, Computer Troubleshooters now has more than 450 franchises worldwide, including more than 200 in the United States and Canada and the remainder spanning 23 countries, including Egypt, Greece, Romania, South Africa, the United Kingdom, Kuwait, Spain and Australia, where the company was founded by Wilson and Suzanne McOrist. Computer Troubleshooters USA was named the top tech support business franchise company in 2007 by Entrepreneur magazine in its annual Franchise 500 rankings, and is ranked in the top 10 franchise systems by Franchise Business Review. Computer Troubleshooters

Featured Research
  • The Best Hosted VoIP Systems for 2018

    Is your business looking to adopt VoIP in 2018? Or perhaps you have VoIP but would like to update your system? If either of these apply to you, make sure you research your options ahead of time. Knowing what features you need will make the process of choosing much easier - and ensure you maximize your ROI as well. more

  • The Best 2018 Phone System Upgrades for Your Business

    Whether 2017 has been a huge success or more of a disappointment for your business, it’s time to start looking for ways to improve in 2018. With customer service and communication becoming an increasingly important component of success for all businesses, your phone system is a great place to focus. Even small upgrades here can pay big dividends. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

Related Articles