New cloud-based VoIP from MegaPath

Updated: January 07, 2011

Security and quality-of-service seem to be the chief concerns of VoIP providers everywhere, and MegaPath, as of March 1, 2010, has launched a new hosted VoIP service which they hope will offer customers a higher level of both security and quality.

The new service, called DuetHosted, is part of MegaPath’s line of Duet services, and uses a hosted IP IBX solution. According to Beth Tyebjee, MegaPath’s senior vice-president of Products and Project Management, the new service (like other VoIP services) “enables workers to be completely unified whether they are across the hall, across town or across state lines.”

More exciting is the unprecedented access Duet Hosted provides to MegaPath’s previously private MPLS VPN network. This access offers customers cloud-based quality-of-service prioritization and built-in security. According to Tyebjee, “As a cloud-based service, Duet Hosted provides the convenience of the Internet without the capital expenditures of investing in onsite infrastructure.”

The service is adaptable to T1, SDSL, or broadband access, and an advanced IP telephone feature package. Features also include Auto Attendant, call forwarding options, simultaneous and sequential ring tones, music on hold, a four-digit dialing plan, and a fully managed turnkey solution including design, installation, and ongoing maintenance in order to further boost security. For businesses, Duet Hosted also offers low costs for employees and a web-based portal accessible to both administrators and users with access to the account and training webinars.

Featured Research
  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

  • VoIP: Your New Secret Weapon for a Strong Year End

    As the end of 2017 nears, you may be feeling pressure to make sure you close the year out strong.If you’ve been sitting on the fence regarding VoIP, this may be the perfect time to switch. VoIP options had never been better or more full-featured than they are now, and it may be just the thing your business needs to see a productivity and profitability boost. more

  • Is Your Phone System Stealing Profits?

    Having the wrong phone system can dramatically cut into your profits. Despite this, many businesses just sign up for a plan or platform that seems ‘good enough’. If you haven’t carefully considered your options and the included features, there’s a very good chance that you are leaving money on the table in some way. more