New Report Examines the Future of Consumer VoIP

Updated: January 07, 2011

One of my favorite research sites,, just put out a new study about the VoIP market. It is titled, “The Future of Consumer VoIP: Leveraging Internet advances for profitable consumer voice services” and it is worth a read. It offers an overview of the consumer VoIP market while detailing successes and failures among VoIP businesses. I would encourage all VoIP vendors to take a look as it examine the challenges facing VoIP service providers. Below is an excerpt from the report.

"It is important to distinguish between a profitable business that successfully sells VoIP services and a profitable VoIP business. Successful VoIP businesses are driven by other services the company offers, and by services that align with customers' perceived needs – not by the VoIP business alone."

"In the early 2000s, telecom industry experts widely expected VoIP to change the dynamics of the voice communications business. But a decade later, the largest providers of consumer Internet voice services are, with one exception, conventional telecommunications companies. Some are pioneers and innovators, some are not. What they do share, however, is a market strategy that doesn't rely solely on price."

Featured Research
  • 7 Reasons Your Business Communications Need to be Headed for the Cloud in 2018

    If your business communication systems aren’t already cloud based, making the switch from traditional systems should be a priority for your business in 2018. The advantages of cloud-based systems are numerous and significant. The cost savings are one well-known aspect - but there are many others like mobility, speed, and security to consider as well. more

  • QTS Communications

    QTS Communications is a Colorado company since 1999, delivering highly reliable Unified Communications to small, medium and enterprise businesses. Our business is Communications, and we understand the technologies that make businesses work. more

  • 7 Ways VoIP Helps Your Business Adapt to Change

    A key trait of successful businesses is their ability to quickly adapt to change. Adaptability allows you to take advantage of changing trends and differentiate your business in even crowded markets. As it turns out, one of the simplest ways to become more adaptable is to use VoIP. There are several reasons this is true - including lower costs, increased mobility, and faster decision making. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • The Future of Mobile VoIP

    Business communications have changed a lot in the last few years, and the landscape will only continue to change in 2018 and beyond. These changes are important to stay on top of if you want to maintain or grow a competitive advantage. Things like 5G mobile networks and artificial intelligence have the potential to be extremely disruptive. more