virtual call center and virtual"> OnState Cloud-Based Service Breaths New Life into Legacy Nortel Telephony Gear

OnState Cloud-Based Service Breaths New Life into Legacy Nortel Telephony Gear

Updated: January 07, 2011

Burlington, MA (PRWEB) November 3, 2009 -- OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced a revolutionary strategy for Nortel contact center and PBX customers that will protect and extend their investment in Nortel technology by applying OnState's cloud-based business communications service. Using OnState's on-demand solution, Nortel customers can enhance the value of their incumbent equipment by introducing new features and routing capabilities at the network level.

"Nortel's recent bankruptcy filing and the sale of its enterprise solutions business to Avaya has left its customers in a lurch," said Pat Kelly, CEO of OnState. "Uncertain support plans and product roadmaps have customers questioning their Nortel investment. Many are considering drastic 'rip and replace' strategies, but with OnState, Nortel customers can take advantage of the latest advances in business communications without decommissioning still-functioning hardware or introducing costly new premise-based equipment."

OnState lets companies leverage existing phone systems, along with mobile phones, VoIP/SIP and Internet telephony services such as Skype and Google to create virtual call centers and virtual PBX systems and to add unified communications to their operations. By extending business communications to small office workers, teleworkers, mobile users and nomadic employees, enterprises can enhance sales and customer service, increase worker productivity, and reduce operating costs. Unlike a conventional phone system, OnState manages people and business functions - not just telephones. Using its patented business presenceTM technology, OnState tracks the availability and activity of employees independent of device, PBX or network, and connects customers to the employee who can serve them best based on worker availability, capability, or any other company-defined criteria.

By delivering business communications as a cloud-based service, OnState enables companies to keep pace with innovation and take advantage of new features and capabilities - today or in the future - without disrupting their business, disturbing their existing phone system, or requiring new equipment investments. And since users and services are added on-demand, companies can respond quickly to rapidly changing business conditions.

For more information on OnState's virtual call center and PBX solutions for Nortel customers, visit
http://www.onstate.com/Nortel. OnState is also exhibiting at the VoiceCON event in San Francisco this week.

About OnState

OnState provides real-time business communications solutions that are simple and low-cost--and highly-functional and scalable. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState's mission is to reduce business communication costs dramatically, replacing traditional hardware-based architectures with software-only, on-demand solutions. OnState's solutions include virtual call center, virtual PBX, outbound call center dialing, and business click-to-chat. For more information, email: sales(at)on-state.com, call: +1 617-934-0381 or toll-free +1 866-532-5036; or visit OnState on the web at http://www.onstate.com.

Featured Research
  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

  • VoIP: Your New Secret Weapon for a Strong Year End

    As the end of 2017 nears, you may be feeling pressure to make sure you close the year out strong.If you’ve been sitting on the fence regarding VoIP, this may be the perfect time to switch. VoIP options had never been better or more full-featured than they are now, and it may be just the thing your business needs to see a productivity and profitability boost. more

Related Articles