Phone Systems to Buy that have the Best ROI

By Ryan Ayers
Updated: July 18, 2011

Purchasing a new phone system for your business can greatly improve the efficiency and efficacy of your customer interactions and internal operations alike, but the process of researching and finding the best option to suit your business’ needs can be a challenge. With the wide variety of vendors and options available to business owners and IT managers who are shopping for a new business phone solution it becomes more critical than ever before to have a solid understanding of your requirements and needs in order to ensure the greatest return on your capital investment in your new phone system.

Whether your business has decided on a premise based or hosted solution for your new business telephone system, there are many service and equipment providers available to choose from depending on your specific needs. Listed below are a few of the market leaders and popular choices for business class telephone solutions to help give your research a head start.

Hardware and Premise Based Phone Solutions

These companies manufacture and provide everything from hardware and networking equipment to full service unified communications (UC) packages for businesses of all sizes. Many small business customers purchase hardware (i.e. handsets) from one of these providers and their VoIP service from a small business provider (see below).

Cisco – A global leader in network equipment and communications hardware, Cisco provides businesses with everything from state of the art telephone handsets and networking equipment to full scale UC solutions. Cisco’s business solutions are known for their ability to integrate with most other systems.

Polycom – Another global leader in network equipment specializing in complete UC solutions. Polycom is most noted for its expanding telepresence line, and is at the forefront in hardware for conferencing situations. Their UC solutions for business combine data, voice, and telepresence into one seamlessly integrated system.

NEC – NEC has long been known for its networking and handset equipment and is now also known for its comprehensive UC solutions for businesses of all sizes. With industry-specific solutions such as retail, airport solutions, digital signage, and outsource-focused solutions, NEC has a business telephone solution for almost any niche industry.

Small/Medium Sized Business Phone Solutions

With the increased prevalence (and significantly increased quality) of hosted VoIP networks, small and medium sized businesses are finding these solutions to be the most effective options available. Because they are cost effective and highly customizable, hosted telephone solutions tend to generate a significantly higher ROI for small and medium sized businesses.

Avaya – Avaya is a leader in the UC and hosted business telephone service industry, and they have tailored many of their service options to fit the needs of small and medium sized businesses. With scalable and customizable network and service options, your business will be able to create a telephone system that addresses your most pressing concerns.

8X8 – 8X8 offers their customers all of the flexibility and cutting edge technologies available to larger businesses without the hefty investment involved in setting up and maintaining your own premise based network. This is a comprehensive hosted business telephone solution with an eye toward keeping the overall cost to businesses low.

Digium – Known as “The Asterisk Company,” Digium is a leader in UC solutions and has helped enable countless other business solutions with sue of its open-source Asterisk application. With Switchvox and other solutions, Digium is focused on helping small and medium sized businesses with an affordable yet comprehensive UC solution.

Choosing the most effective partner for your business telephone and/or UC needs is dependent on the specific attributes that your system will need to exhibit. Finding the right service or hardware provider will greatly enhance the returns that your company sees from its initial investment.
 

Featured Research
  • The Best Hosted VoIP Systems for 2018

    Is your business looking to adopt VoIP in 2018? Or perhaps you have VoIP but would like to update your system? If either of these apply to you, make sure you research your options ahead of time. Knowing what features you need will make the process of choosing much easier - and ensure you maximize your ROI as well. more

  • The Best 2018 Phone System Upgrades for Your Business

    Whether 2017 has been a huge success or more of a disappointment for your business, it’s time to start looking for ways to improve in 2018. With customer service and communication becoming an increasingly important component of success for all businesses, your phone system is a great place to focus. Even small upgrades here can pay big dividends. more

  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more