Reasons Why Phone System Strategies Fail

By Brian Boguhn
Updated: September 13, 2011

Voice over IP (VoIP) has been touted as the way of the future, and companies are being encouraged to jump onto the bandwagon to save money and enjoy the benefits of features previously on available to enterprise sized businesses. Many companies will join the rush and enjoy what VoIP has to offer. Other companies, though, will sign up and then find they have nothing but a big headache. The VoIP strategy will be viewed by them as a failure. Why is this? What are the reasons that phone system strategies fail? Let’s examine what can go wrong.

Unforeseen External Circumstances

This is the only reason where you’re off the hook…partially, at least. If you’ve decided on a vendor that then flaked on you, there isn’t much you can do. If your ISP suddenly has issues providing your Internet connection, there isn’t much you can do. Make sure that you researched the vendor thoroughly before you pulled the trigger on the sale. That way, you can justify to management that you did your homework and that what happened was completely unexpected. If you didn’t do your homework…well, you’re going to have a lot of explaining to do to the management team.

Lack of Understanding

If you’re going to implement VoIP, but you’re going to go the cheap route and have your IT department support it, make sure you’ve gotten your IT team to buy into the strategy. If they don’t understand why the company is going with VoIP, you’re going to be fighting a losing battle. Make sure you take the time to have your IT team trained as well. If they don’t understand the why of VoIP, and they don’t understand how to support it, it’s never going to work.

The Strategy is flawed

Any large purchase and deployment needs to be planned out carefully. Everyone needs to be on the same page, a common goal needs to be seen by all, and everyone must be in agreement as to how to get there. If you’re company has never worked with VoIP before, it would be beneficial to come up with some extra money to pay for some assistance from some VoIP experts. This way, someone with knowledge of VoIP can help map out the strategy based on prior experience. If you decide simply to wing it and hope for the best, well, good luck. You should probably start looking for a new job.

Poor Match between the Company and the Technology

Everyone likes bells and whistles. They make you feel like you have something really, really neat that no one else does. Be smart about the technology when you look at your phone strategy, though. Just because a company offers the biggest and the best doesn’t mean that their system is right for you. Take the time to determine what exactly your business needs, and then go out and get it. Don’t go crazy on things that aren’t essential. Get a system that works and does what your business wants. Flashiness can be added later.

Lack of Accountability

Every piece of the phone strategy must have an owner, and that owner must be accountable to someone to make sure that particular piece is completed. If there is no accountability, there is no assurance that the work is going to get done. This doesn’t have to be anything elaborate. Simply reporting progress and any issues to another person is usually all that is needed. Do that at a minimum. If you don’t, your project may never see the light of day.

In Closing

As you can see, there are a variety of reasons why a phone system strategy will fail. Most come back to a lack of planning. Take the time to plan the strategy accordingly, keeping in mind the things discussed here. That’s the best path for success.
 

Featured Research
  • 8 Ways to Get More From Your VoIP System

    Many businesses adopt VoIP to take advantage of the cost savings without spending enough time reviewing the features and benefits made available by different solutions. If this is true for your business, there’s a good chance you could be getting more from your VoIP system in the form of even lower costs or improved employee productivity. You may even find that your current software offers features that you aren’t taking advantage of! more

  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

  • VoIP: Your New Secret Weapon for a Strong Year End

    As the end of 2017 nears, you may be feeling pressure to make sure you close the year out strong.If you’ve been sitting on the fence regarding VoIP, this may be the perfect time to switch. VoIP options had never been better or more full-featured than they are now, and it may be just the thing your business needs to see a productivity and profitability boost. more