Avaya Business Phone Systems

Updated: January 05, 2011

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

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More about Avaya

Avaya Inc. is a privately held telecommunications company which specializes in enterprise telephony and call center technology. Formerly the Business Communications unit of Lucent Technologies, it was spun off on October 1, 2000 with 34,000 employees.

Since the spin-off, Avaya has sold its manufacturing and connectivity businesses and acquired several companies to support its current product set - Vista, VPNet. Quintus, Routescience, Nimcat Networks, Spectel, Ubiquity Software and Traverse Networks. Sales through channels have grown from 98% direct to 50% alternative channels.

Avaya has also expanded in Europe through the acquisition of Tenovis and in Asia through a majority interest in Tata Telecom (now Avaya Global Connect).

It has approximately 17,500 employees as of 2008, 40% of whom are located outside the US. The Avaya global headquarters is located in Basking Ridge, New Jersey. Kevin J. Kennedy is the CEO.

Avaya was the official Converged Communication Provider for the 2006 FIFA World Cup. It also provided the communications networks for the 2002 FIFA World Cup and the FIFA Women's World Cup in 2003.

On October 26, 2007 Avaya was acquired by two private equity firms, TPG Capital and Silver Lake Partners, for $8.2 billion. As a result of this transaction Avaya became a privately held company, no longer traded on any stock market. On November 9, 2007, the firms completed their buy-out and Avaya shareholders received $17.50 per share of owned common stock.

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