VoIP Service Surges in Popularity Among Business Customers

Survey reveals what customers want from VoIP service providers.

By Neil Zawacki
Updated: January 17, 2012

VoIP Service Surges in Popularity Among Business Customers

WhichVoIP, an educational website that provides expert knowledge about VoIP services, recently conducted a survey among business VoIP customers. The survey asked, "What items are the most important to your VoIP business service purchase decision?"

Price was at the top of the list, with nearly 80% of the respondents declaring it to be an important consideration. Value-added features and functionality were considered important by approximately 60% of the people surveyed, and nearly the same number of respondents stated that knowledge of sales staff was a key factor. In addition, slightly more than 30% of the people surveyed indicated that the friendliness of the salesperson was an important factor.

Mike Bragg, the CFO of WhichVoIP, released a short public statement about the survey results. He stated, "This is real data from customers telling us what they would like from providers - not only in terms of service, but also in terms of the sales process. Business VoIP service providers who seek business customers can benefit greatly from the information our survey revealed."

The fact that price was the most common response comes as little surprise. VoIP is widely known throughout the business world for its low cost, and approximately 75% of international phone calls are now made through IP phone services. VoIP also removes the need to conduct maintenance on hardware, which provides additional savings to a business.

You can find more surveys, articles and blogs about VoIP at http://www.whichvoip.com

Featured Research
  • 7 Ways the Wrong Phone System Can Haunt Your Business

    The wrong phone system could be haunting your business - and we’re talking about problems more serious than ghosts and ghouls. From increased costs to issues with scaling, we’ve identified seven important ways that a less than ideal phone system could be holding you back. You’ll be surprised at how much of a difference this can make to your bottom line too. more

  • Ditch Your Fax Servers

    An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing. more

  • The IT Manager's Survival Guide

    As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested? more

  • VoIP: Your New Secret Weapon for a Strong Year End

    As the end of 2017 nears, you may be feeling pressure to make sure you close the year out strong.If you’ve been sitting on the fence regarding VoIP, this may be the perfect time to switch. VoIP options had never been better or more full-featured than they are now, and it may be just the thing your business needs to see a productivity and profitability boost. more

  • Is Your Phone System Stealing Profits?

    Having the wrong phone system can dramatically cut into your profits. Despite this, many businesses just sign up for a plan or platform that seems ‘good enough’. If you haven’t carefully considered your options and the included features, there’s a very good chance that you are leaving money on the table in some way. more

Related Articles