Resource Center: Buyer's Guide

Welcome to the Cloud Communications and Collaboration Era

Sponsored by: PGI

Published August 19, 2019

8 Ways Legacy ERP Harms Businesses

Sponsored by: NetSuite

Published September 05, 2018
Learn how a cloud ERP can help you avoid the dangers of an outdated system.

Sage Fixed Asset Product Sheet

Sponsored by: Sage

Published August 30, 2018
Why Sage Fixed assets? It’s not just a management tool. It’s 20 years of client support with premium product intelligence that streamlines the workflows of asset accounting and reporting for financial statements: • Easily scan existing assets for tracking details for 1000+ assets • Greater visibility and easier management of fixed asset data with real-time comprehensive depreciation calculations • Track labor, locations, materials, and capital investments for a pulse on self-constructed assets • Pre-built reporting that allows you to accurately illustrate data from audit history to complete asset management in less time

Four imperatives for IVR in the digital age

Sponsored by: Nuance

Published August 24, 2018
While IVRs have been invaluable in reducing contact center costs, let’s face it: not many deliver a truly modern, intuitive and conversational experience. It’s no surprise given the rise of digital—which led many organizations to abandon focus and investment in their IVR in favor of mobile, websites and social channels. But digital hasn’t killed IVR—it’s just pushing it to be better. Customers expect the same seamless, intuitive experiences they get in the digital world everywhere they engage your organization—especially in the IVR.

Mind the IVR-to-digital gap

Sponsored by: Nuance

Published August 24, 2018
All the time, money and effort you’ve spent to shift customers away from the contact center to lower-cost digital channels are in vain if your IVR can’t take them there too. Imagine if your IVR could direct callers straight to digital channels while bringing along all their contextual data—for a faster path to resolution. It sounds great, but the trouble is the IVR usually sits in a silo, disconnected from the exciting new digital experiences that grab all the headlines (and budget). That’s where an IVR-to-digital strategy becomes critical, providing a way for your IVR to offer customers an alternative solution—like live chat or a virtual assistant that’s better suited to resolving their issues quickly (and saving you money).

The Ultimate Video Conferencing Buyer's Guide

Published May 02, 2016
Take full advantage of the benefits of a remote workforce by investing in video conferencing software. Get insight into the various types of video conferencing implementations, features, and purchase considerations so that you can make the best decision for your business.

2016 Enterprise Resource Planning Buyer's Guide

Published April 18, 2016
Modernize the way you do business with ERP software. Learn the benefits of inbuilt analytics, social ERP, and moving to the Cloud with our detailed Buyer's Guide.

2016 CRM Buyer's Guide

Published March 16, 2016
A CRM solution can help you better understand your customer's needs, but only if you first understand your company's need for a CRM system. Our CRM Buyer's Guide walks you through the reasons for CRM failures, the latest trends, and provides checklists for preparing your search for a solution, vendor, and how to calculate the benefits.

Business Phone System Buyer's Guide

Published February 26, 2016
Selecting the right business phone system for your company requires much technology research, brand evaluations and local vendor information. Learn the difference between business phone systems like PBX vs Business VoIP systems. Save tens of hours researching the matter with our free guide.

PBX Phone System Buying Guide

Published October 31, 2012
On reading this guide, you will quickly understand if a PBX system is right for your business or if you are better off getting a Business VoIP or IP PBX system.

Networking Routers Buyer's Guide for SMB & Enterprise

Published November 03, 2011
This buyer's guide presents an overview of leading products on the market today and aims to improve research for companies needing to purchase or upgrade their equipment.

Insider’s Guide to Buying a Business Phone System

Published July 15, 2011
In this white paper, we’ll discuss how VoIP works in a corporate environment and how it can save your business money if you switch to it.

Hosted VoIP for Small Business

Published December 29, 2010
If you’re searching for ways to trim costs at your small business, you may want to consider opting for a hosted VoIP system. This guide discusses the benefits of Hosted VoIP systems, the factors to consider in purchasing such a phone system option for your business and the steps you must go through in buying a Hosted VoIP Phone System.

Matching the Correct Phone System to Your Business

Published December 29, 2010
With so many business phone systems out there, how do you determine which will best suit your business? If you’re looking for a quick and easy way to understand the difference between phone systems for small, medium, and enterprise business this guide is here to help.

Hosted PBX Buyer's Guide

Published October 05, 2010
If you can’t decide whether hosted PBX or IP-PBX would be the best fit for your business, then this guide can help. It takes a close look at each type of technology, and examines the advantages and disadvantages of each.

Cisco VoIP Phone Buyer's Guide

Published August 23, 2010
Don't buy a Cisco VoIP phone without checking out this unique, unbiased guidebook with everything you need to know before you buy.

Broadband Buyer's Guide

Published December 30, 2009
Learn how to identify your broadband needs, evaluate the different broadband technologies and find the best broadband vendor in your area.

Learning Management Systems (LMS) Buyer's Guide

Sponsored by: Bridge

Buyer's Guide to Choosing the Right Remote Support Tool

Sponsored by: Rescue by LogMeIn