Contact Center KPI Benchmarking Report

Key performance indicators (KPIs) vary from business to business, but some KPIs are more broadly applicable than others. The following report identifies four of the most common inbound contact center KPIs, establishes relevant benchmarks for each based on aggregate customer data and offers guidance on how these KPIs can be leveraged to improve business outcomes.


Mitel (previously Shoretel)
Whitepaper
pdf

Please fill in the information below to access this resource:

By submitting your information you agree to receive communications from Compare Business Products and its partners. Please see our Privacy Policy for more information.

Yes, I wish to receive communications