Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

Selecting the right multichannel cloud contact center has never been more clear

With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business.

Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.

Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.

Read the Ovum Decision Matrix to:
• Compare cloud contact center solutions based on the strength of their technology platforms
• Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
• Understand each vendor’s market impact and why Genesys was chosen as a leader


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