Resource Center

2020 CX Benchmark Business Research

Published February 23, 2021

The Future of Remote Work

Published January 25, 2021
Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP.

The Best HR & Payroll Features in 2021

Published January 14, 2021
As companies look for cloud-based tools to support recruiting, employee onboarding and training, payroll, and benefits, HR and Payroll software solutions will be positioned for substantial growth every year over the next 5-7 years. But what HR and payroll features are going to be necessities for a changing workforce heading into 2021? This guide describes the functions of HR and Payroll software in the changing business landscape, provides insight into how your business can determine which tools you need, showcases some stats and facts about the HR software market, and outlines the best features and functionalities of Payroll and HR software.

Security Software for Mid-Sized Companies in 2021

Published December 17, 2020
Due to increasing cloud software adoption and a growing number of connected devices leveraged for business, security software is not just a mission-critical necessity, but also a strategic advantage that can be leveraged to secure company data, protect networks, and ensure that all endpoints are open only for authorized, trusted employees. This guide explores recent statistics around cybercrime and endpoint security, outlines the key functions of cybersecurity and endpoint security software, and highlights some of the security industry leaders to watch in 2021.

Leading CRM Trends and Solutions for 2021

Published November 20, 2020
CRM software is an invaluable tool for improving customer and client relationships with easy-to-access information and real-time updates, the use of CRM is always evolving. 2021 is approaching quickly, bringing with it a new wave of innovation in CRM technology and capabilities. This guide explores upcoming CRM trends and highlights some of the top CRM vendors you should be watching in 2021 and beyond.

Factors Driving Cloud Communications Adoption

Published November 20, 2020

The Future Of Customer Experience

Published November 20, 2020

SolarWinds MSP; Digimite Technology

Published November 16, 2020

Five Cyberthreats that Slip Past Traditional Antivirus

Published November 16, 2020

The Art of Organizing and Simplifying IT Support

Published November 11, 2020
Any operational business model relies heavily on IT support and the help desk to achieve maximum uptime for all IT systems. This white paper addresses ways for help desk analysts and IT support staff to easily and efficiently handle their workload by simplifying and automating processes to increase time and operational cost savings, enhance productivity, and boost customer satisfaction.

Accounting Software Roundup 2020

Published November 04, 2020
No matter the size of your organization, Accounting software can dramatically improve how money, assets and other financial aspects are tracked, managed, and accounted for in your company. Leading solutions also streamline the work of accountants and auditors immensely, all in one system. This guide provides information on choosing your accounting systems and recommends top Accounting software vendors who are leading the industry.

2020 Project Management Software Buyer's Guide

Published October 13, 2020

2020 Business Intelligence Buyer's Guide

Published October 12, 2020

2020 Business Phone Systems Buyer's Guide

Published October 12, 2020

2020 Wheelhouse Buyer’s Guide to APIs

Published October 12, 2020

2020 Contact Center Software Buyer's Guide

Published October 12, 2020

2020 ERP Software Buyer's Guide

Published October 12, 2020

2020 HR Software Buyer' s Guide

Published October 12, 2020

2020 Learning Management Systems (LMS) Buyer's Guide

Published October 12, 2020

2020 Payroll Software Buyer's Guide

Published October 12, 2020

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Featured Research
  • The Future of Remote Work

    Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more

  • The Best HR & Payroll Features in 2021

    As companies look for cloud-based tools to support recruiting, employee onboarding and training, payroll, and benefits, HR and Payroll software solutions will be positioned for substantial growth every year over the next 5-7 years. But what HR and payroll features are going to be necessities for a changing workforce heading into 2021? This guide describes the functions of HR and Payroll software in the changing business landscape, provides insight into how your business can determine which tools you need, showcases some stats and facts about the HR software market, and outlines the best features and functionalities of Payroll and HR software. more

  • Security Software for Mid-Sized Companies in 2021

    Due to increasing cloud software adoption and a growing number of connected devices leveraged for business, security software is not just a mission-critical necessity, but also a strategic advantage that can be leveraged to secure company data, protect networks, and ensure that all endpoints are open only for authorized, trusted employees. This guide explores recent statistics around cybercrime and endpoint security, outlines the key functions of cybersecurity and endpoint security software, and highlights some of the security industry leaders to watch in 2021. more

  • Leading CRM Trends and Solutions for 2021

    CRM software is an invaluable tool for improving customer and client relationships with easy-to-access information and real-time updates, the use of CRM is always evolving. 2021 is approaching quickly, bringing with it a new wave of innovation in CRM technology and capabilities. This guide explores upcoming CRM trends and highlights some of the top CRM vendors you should be watching in 2021 and beyond. more