Resource Center

Beyond the Boardroom with AI

Published July 09, 2019
Video has become an integral business tool, and it’s poised to enter a new era of innovation as Artificial Intelligence (AI) technology comes to mainstream and is built into video solutions to improve communications, boost efficiency and productivity, and create growth opportunities through automation and advanced tools and data insights . Our new whitepaper demonstrates the upcoming growth of video in both communications and marketing, explains all the key innovations that AI will bring to video conferencing software, and provides tips for how you can choose the very best video conferencing tools for your unique business.

HR Software Roundup 2019

Published June 25, 2019
Human Resources (HR) software provides a more robust offering of centralized tools dedicated to managing all the details associated to employees, from the moment of being hired until their time with the company is complete. Our latest whitepaper explains the differences in payroll software, HR solutions, and HCM suites, outlines the key features, capabilities, and business benefits that come along with implementing an HR software solution, and highlights the best HR software vendors for businesses, small to large.

How AI can improve contact center and agent performance

Published June 20, 2019

State of Customer Experience Report

Published June 19, 2019

Solve your call center’s seasonal capacity problem

Published June 19, 2019

Future Proof your small / mid-sized Business

Published June 19, 2019

Migration Playbook

Published June 19, 2019

Customer service best practices

Published June 19, 2019

Modern Supply Chain Software: Top Features & Tools

Published June 07, 2019
Supply chain software tools are beginning to emerge as a business solution must-have, and there is a lot of opportunity for companies of all sizes to invest in a solution that streamlines their supply chain with efficiency, automation, and in-depth, real-time data insights. Our new whitepaper explains the top features and tools offered by modern solutions and provides key tips for choosing the best Supply Chain Management system for your business.

AI & UC: The New Wave of Innovation in Unified Communications

Published June 06, 2019
While VoIP and UC are already a business software power duo, these solutions are ushering in a whole new wave of innovation by introducing AI-powered tools for communication, automation, and more. This whitepaper explores how AI is swiftly becoming the great disruptor of business technology solutions, highlights the key AI capabilities that are appearing in top UC solutions, and shares the business benefits inherent in this new wave of innovation.

Contact Center Software & AI

Published May 23, 2019
Contact Center solutions are a business must-have, and AI enhancements for contact centers are ushering in a whole new wave of innovative customer solutions. Our recent whitepaper highlights the key ways that AI is revolutionizing Contact Center solutions, and explains the most innovative, AI-powered tools available or your Contact Center.

6 Strategic AI Enhancements For Your CRM

Published April 24, 2019
Your CRM solution contains a large amount of data about your business, and CRM software vendors are constantly innovating their solutions to keep pace alongside the bustling business landscape. One of the latest innovations in CRM technology, that is creating multi-level waves of opportunity for all kinds of companies, is Artificial Intelligence (AI). Our latest whitepaper explores the impacts of AI surging on the business technology scene and explains the six strategic AI enhancements you should be embracing in your CRM.

Intelligence Business Technology Showdown

Published April 19, 2019
Data analytics is at the forefront of business trends, and more companies are leveraging modern technology solutions to unlock data potential. There are two main business software technologies making this possible-Business Intelligence (BI) and Artificial Intelligence (AI). This whitepaper details the differences between AI and BI, and explains the important places where these two technologies combine to benefit your business in powerful ways.

How AI is Impacting Every Aspect of Business

Published March 29, 2019
Artificial Intelligence (AI) technology is decades old, but it's currently making a big move into the business software mainstream (and quickly). This new whitepaper provides a brief history of AI, highlights some of the key ways that AI is reshaping modern business practices and initiatives, and explores the intersection of human and machine in business today.

Enterprise Security Software Roundup 2019

Published March 22, 2019
According to Juniper Research, cybercrime is estimated to cost businesses $2 Trillion in 2019. Your business needs strong security measures in place. The most robust security software available on the market is Enterprise Security, which is a full-spectrum suite of tools that are designed to cover all the important security needs of a company, in one system. Check out our recent whitepaper to learn more about protecting your business against cybercrime and see who's leading the Enterprise Security industry.

The Value of VoIP Communication Quality

Published March 15, 2019
The quality of your business communications directly impacts your business success, and many of the features in VoIP systems are designed to not just support, but improve your communications. This whitepaper discusses the tactics and key VoIP tools you can use to boost the quality of your business communications and increase the value of the collaborations within your company.

2019 Time & Attendance Software Roundup

Published March 08, 2019
Clocking in and out is simple enough, but does it improve productivity amongst your employees and the organization as a whole? Our Time & Attendance Software roundup discusses some of the benefits that the latest solutions provide, along with some of our tried and tested recommendations.

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Featured Research
  • How to Leverage Your Contact Center for Competitive Advantage

    Contact Center software is continuously improving, and vendors are adding more sophisticated features and capabilities to support customer experience initiatives for companies of all types and sizes. If you have a medium-sized business though, you’re in an especially advantageous position for creating competitive advantages from Contact Center tools. Our recent whitepaper showcases the competitive landscape of customer care in mid-sized companies and outlines the contact center strategies you can leverage for stand-out customer care in your medium business. more

  • Is VoIP Robust Enough For Enterprise Communications?

    Is VoIP really robust enough to power enterprise communications? Yes. In fact, VoIP features and capabilities are typically designed at the enterprise level to create meaningful collaboration opportunities and support communication needs at every scale. Our latest whitepaper explains how VoIP phone services are setting the the standard in big business communication capabilities, details case studies from leading VoIP vendors demonstrating why so many enterprises are making the move to VoIP, and also covers the top VoIP features and capabilities for enterprises. more

  • VoIP Vs. Unified Communications (UC)

    Great communication can help differentiate your business, and it’s vital that mid-sized companies invest in both excellent people and tools to help facilitate stellar communications. This whitepaper explores the key differences between VoIP and UC, points out the key benefits that mid-sized companies can achieve by upgrading to UC, and provides a handy checklist to help you choose the best communication system for your business. more