Resource Center

Cloud Communication Platforms

Published January 21, 2020
The promising all-in-one communication platform trend (led by VoIP industry pioneers) is creating full-spectrum communication toolkits in the cloud that give companies everything they need for both internal and external collaborations in one fully integrated system. Our new whitepaper explores the rise of cloud communication platforms, explains how Unified Communications and cloud communication platforms differ, identifies industry pioneers leading the cloud communication platform innovation, and provides tips for choosing the best communication and collaboration tools for your business.

The Value of a True Cloud ERP Platform for Manufacturing Companies

Published January 21, 2020

Unifying Financials and Inventory

Published January 21, 2020

The Manufacturer's Guide: Six Key Strategies to Grow Your Profits

Published January 21, 2020

Mind the Gap: What Different Generations Want From Retailers

Published January 21, 2020

Contact Center KPI Benchmarking Report

Published January 13, 2020

Cloud Contact Center for the Digital World – MiCloud Connect CX

Published January 13, 2020

10 Habits Sales Professionals Need to Develop

Published January 13, 2020

Notorious Data Breaches of 2019

Published January 09, 2020
Data breaches happen with incredible frequency, and often make the headlines when millions (to billions) of company records have been exposed, stolen, or used for fraudulent purposes. Our new whitepaper covers some of the biggest (and most notorious) data breaches that happened in 2019, explains the business security risks lurking in 2020, and provides some tips on what you can do to protect your business from cyber threats at the small business and enterprise levels.

CRM 2019 Year-In-Review

Published January 02, 2020
From organized client and customer data, to advanced automations and reporting, to improved lead tracking and conversions, CRM software is the business software must-have of the year. Our 2019 Year-In-Review explores all of our favorite CRM providers, features, and innovations of the year and takes a peek at the trends on the horizon in 2020.

Video Conferencing 2019 Year-In-Review

Published December 23, 2019
Video conferencing solutions are easily accessible and affordable due to advancements in cloud and mobile tools, giving businesses the opportunity to improve and personalize communications through video connections, embrace a remote workforce, and enjoy other business benefits like reduced costs. Our 2019 Year-In-Review explores all of our favorite video conferencing providers, features, and innovations of the year and takes a peek at the trends on the horizon in 2020.

ERP 2019 Year-In-Review

Published December 16, 2019
In 2019, the impact of Enterprise Resource Planning (ERP) software increased substantially and more companies than ever before are embracing ERP solutions for business organization, data insights, and sustained growth. Our ERP 2019 Year-In-Review explores all of our favorite ERP providers, features, and innovations of the year and looks ahead to the trends on the horizon for ERP in 2020.

7 Signs Your Small Business Is Ready For Contact Center Software

Published November 18, 2019
Investing in a cloud-based contact center can give your small company more control over your customer experience through centralized tools and features. But as with any other investment in your small company, timing is essential. Here are seven key signals that your small business is ready to benefit from a contact center software system.

VoIP 2019 Year-In-Review

Published November 14, 2019
2019 was a busy and profitable year in the VoIP industry marked by growing cloud system adoption, new feature roll outs, and technological innovations that all worked together to propel VoIP to the mainstream phone system technology preferred by most all companies, large and small. Our VoIP 2019 Year-In-Review explores all of our favorite VoIP providers, features, and innovations of the year and takes a peek at the trends on the horizon for VoIP in 2020.

CRM Growth Strategies for Mid-Sized Companies

Published November 13, 2019
Modern CRM solutions offer enhanced features, tools, and integrations that can help you not only drive productivity and profits, but also position your mid-sized company for growth. In conjunction with simply having CRM software, though, you must also create a strategy that fully utilizes all the tools and features to your best business advantage. Our new whitepaper explores CRM growth strategies that your medium-sized company can leverage to spur business growth across sales, support, marketing, and more.

Why Every SMB Should Be Using A CRM

Published November 04, 2019
CRM software is one of the most ubiquitous business software must-haves, and companies of all types and sizes rely on CRM systems to manage contacts, leads, customer care, and more. Due to the availability and affordability of cloud software, small businesses have the opportunity to invest in a CRM much sooner than ever before. Our new whitepaper covers the reasons why every small company should be using a CRM and explains why early adoption is beneficial for small businesses.

Small Business Software Toolkit 2019

Published November 01, 2019
Small businesses that adopt cloud systems early on are able to grow quickly and build necessary infrastructure and efficiency that would typically have come years down the road for a small business. Our latest whitepaper explores the key opportunities small businesses can achieve by embracing cloud systems and recommends which cloud-based software solutions you should invest in first as part of your small business software toolkit.

How to Leverage Your Contact Center for Competitive Advantage

Published September 26, 2019
Contact Center software is continuously improving, and vendors are adding more sophisticated features and capabilities to support customer experience initiatives for companies of all types and sizes. If you have a medium-sized business though, you’re in an especially advantageous position for creating competitive advantages from Contact Center tools. Our recent whitepaper showcases the competitive landscape of customer care in mid-sized companies and outlines the contact center strategies you can leverage for stand-out customer care in your medium business.

Search Content Library
Featured Research
  • Payroll Trends and Industry Leaders in 2020

    COVID-19 has redefined the many ways in which businesses operate today. Likewise, payroll systems have also been affected, owing to shifting legislation that has produced tax cuts, credits and deferrals. This guide explores the trends that have arisen within modern payroll systems due to the pandemic, and how leading cloud payroll providers are rising up to the challenge. more

  • HR Software Roundup 2020

    HR software is especially important for remote companies to provide healthcare benefits, retirement savings, performance management, payroll options, and more. The HR software market is positioned for some changes over the next 18 to 24 months, and our new guide covers the HR software trends on the horizon and highlights the HR software vendors we’re watching for innovations and enhanced tools and business adoption through 2021. more

  • The Top Teams Driving Business Intelligence Adoption

    Real-time BI data can help lead to smarter, more expedient business decisions and improve a company from many different angles, across various departments. But which departments are driving BI adoption? Which teams are making the most of the BI tools available to them? This guide covers the cross-department benefits of using BI, explains how critical teams are playing a role in BI adoption and use, and outlines the most popular BI use cases for companies leveraging analytics across departments. more

  • Customer Experience In The Wake Of COVID-19

    As many resume their normal lives following the gradual ease of lockdowns, remote work (and remote contact centers in particular) are still here to stay. This whitepaper offers guidance on which tools and features are necessary to make a remote contact center perform optimally – both during the course of this pandemic, and well after it subsides. more