Resource Center

Empower Your Customer Service Organization

Published October 09, 2018
For customer service and sales, handling inbound calls is critical to the organization. The way your teams handle the call and the experience the customer has on the phone can have a major impact on how customers perceive your company. It can make the difference between a great company and a fair one.

How Is Business Intelligence Evolving?

Published October 03, 2018
Business Intelligence has been around for quite some time, but lately, how has it been redefining the way we conduct business?

5 Reasons You Shouldn’t Skimp on Your Video Conferencing Budget

Published October 03, 2018
We're all for cost-cutting, but just how much is relevant in the case of a superior video conferencing solution?

3 Payroll Software Trends That Go Beyond Basic Wages & Taxes

Published September 05, 2018
At a time when every minute matters in the business world, today's payroll processing software does much more than its name suggests. From mobile access to in-depth reporting, new-age payroll software can offer much more than you could expect.

New-Generation Video Conferencing That Breaks Communication Barriers

Published September 05, 2018
Today's video conferencing software is capable of much more than facilitating a cross-continental call. This resource provides more information on what you can expect.

Contact Center as a Service A View from the Trenches

Published September 05, 2018

Crushing the Five Barriers to Growth

Published September 05, 2018
Learn how a cloud ERP can help solve the 5 most common business challenges

Evolution of a Business Hairball

Published September 05, 2018
Learn why it’s crucial to grow on a platform designed to run your entire business—both now and as you evolve.

8 Ways Legacy ERP Harms Businesses

Published September 05, 2018
Learn how a cloud ERP can help you avoid the dangers of an outdated system.

Sage Fixed Asset Product Sheet

Published August 30, 2018
Why Sage Fixed assets? It’s not just a management tool. It’s 20 years of client support with premium product intelligence that streamlines the workflows of asset accounting and reporting for financial statements: • Easily scan existing assets for tracking details for 1000+ assets • Greater visibility and easier management of fixed asset data with real-time comprehensive depreciation calculations • Track labor, locations, materials, and capital investments for a pulse on self-constructed assets • Pre-built reporting that allows you to accurately illustrate data from audit history to complete asset management in less time

Voice reimagined

Published August 24, 2018
With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.

Four imperatives for IVR in the digital age

Published August 24, 2018
While IVRs have been invaluable in reducing contact center costs, let’s face it: not many deliver a truly modern, intuitive and conversational experience. It’s no surprise given the rise of digital—which led many organizations to abandon focus and investment in their IVR in favor of mobile, websites and social channels. But digital hasn’t killed IVR—it’s just pushing it to be better. Customers expect the same seamless, intuitive experiences they get in the digital world everywhere they engage your organization—especially in the IVR.

Mind the IVR-to-digital gap

Published August 24, 2018
All the time, money and effort you’ve spent to shift customers away from the contact center to lower-cost digital channels are in vain if your IVR can’t take them there too. Imagine if your IVR could direct callers straight to digital channels while bringing along all their contextual data—for a faster path to resolution. It sounds great, but the trouble is the IVR usually sits in a silo, disconnected from the exciting new digital experiences that grab all the headlines (and budget). That’s where an IVR-to-digital strategy becomes critical, providing a way for your IVR to offer customers an alternative solution—like live chat or a virtual assistant that’s better suited to resolving their issues quickly (and saving you money).

Top 6 Business Boosting CRM Automations

Published July 30, 2018
CRM systems were born from a rapidly growing need among all types and sizes of businesses- to capture and maximize leads, clients, and customers. In fact, 91% of companies with 11 employees or more now use a CRM and 50% of companies with less than 10 are using CRM technology as well.

ERP Buzzwords

Published July 23, 2018
Business growth is undeniably embedded in all your company’s goals. As your company expands, however, you’ll need to leverage more resources to support your growth. Integrating an ERP solution too soon in your business can easily lead to increased confusion and decreased productivity. A key component of choosing and implementing an ERP system that will bring your business the best benefits is understanding the language of ERP.

2018 Gartner Report: Critical Capabilities for Contact Center Infrastructure, Worldwide

Published July 20, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities. In fact, Gartner has named Genesys a leader in Contact Center Infrastructure 23 times—and counting.

Top Video Conferencing Solutions for Remote Teams

Published July 17, 2018
According to Global Workplace Analytics, over half of the U.S. workforce now holds a position that can be worked remotely at least part-time. However, this cannot be done efficiently without video conferencing which makes it possible to connect both internally and externally with business contacts in a more meaningful way.

7 Business Phone Systems Trends to Look Out in 2018

Published July 09, 2018
Business phone systems have long supported important internal and external company communications. Communication technologies have become more mobile and advanced to allow for broader options for staying connected with your strategic business contacts, and 2018 is no different.

7 Business Phone Systems Trends to Watch in 2018

Published July 09, 2018
Business phone systems have long supported important internal and external company communications. Communication technologies have become more mobile and advanced to allow for broader options for staying connected with your strategic business contacts, and 2018 is no different.

Your PBX Is Killing Your Business

Published June 29, 2018
Your traditional PBX has served you well. In all likelihood, it's already paid for. However, it may be far riskier to stay with an out-of-date and underperforming on-premises PBX. Download and read our white paper to learn why you need to leave your aging PBX behind and entrusting your communications to the cloud.

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