Resource Center

Frost and Sulivan Mid-sized call centers take a digital first approach

Published September 04, 2019

The Best Cloud-Based VoIP Solutions for Small Businesses

Published August 28, 2019
Cloud-based VoIP solutions are not only affordable for small companies, but also offer a feature-rich mix of services and capabilities that give SMBs access to the best communication and collaboration tools on the market - without a hefty upfront investment or a full-time IT staff. While VoIP offers great advantages for all sizes and types of businesses, the benefits of VoIP are perhaps most substantial for small companies. Our recent whitepaper explains the difference between VoIP and IP-PBX phone systems, highlights the key benefits that small companies can experience by implementing cloud-based VoIP, and provides details on our most highly recommended VoIP solutions for small businesses.

BenefitMall Talent Focus

Published August 21, 2019

Communication Elevated

Published August 19, 2019

GlobalMeet

Published August 19, 2019

Welcome to the Cloud Communications and Collaboration Era

Published August 19, 2019

Medical Billing Software Trends For 2020

Published August 08, 2019
The medical billing industry is growing, and as it grows - it’s also changing. This change is evidenced in new trends coming onto the scene and more innovations making their way into medical billing software solutions available on the market. Our latest whitepaper explains the role of medical billing software and how it functions as a stand-alone software or as part of a suite of tools, identifies how medical billing software differs from Revenue Cycle Management (RCM) solutions, and highlights six important trends that are shaping medical billing space.

Top Features of Electronic Health Records Software

Published July 31, 2019
In the medical field, keeping accurate, secure patient records is very important - not only for a smooth flowing practice, but also for maintaining patient health and safety. Furthermore, there are strict federal regulations in place that govern how medical and health information is stored, used, and shared. As a result, practices of all sizes and types are implementing Electronic Health Records (EHR) software to help streamline administrative work and also assure compliance in patient health history and data. Our new whitepaper explains Electronic Health Records (EHR) software (including how it differs from EMR) and highlights the key features and benefits of EHR systems.

Practice Management Vs. EHR Vs. Medical Billing

Published July 19, 2019
Practice Management software solutions (complete with EHR integration and medical billing functionality) help streamline all the important administrative functions of a medical practice so you can focus on what matters most - your patients. Our latest whitepaper outlines the benefits and features of Practice Management software, EHR systems, and Medical Billing solutions, explains how these systems differ from one another (and how they work together in an integrated suite of tools), and offers insight into which software solution(s) your practice needs to run smoothly so you can see more patients and increase your revenue.

The Elephant in the Room

Published July 11, 2019

Connect More With Clients Better and Faster

Published July 11, 2019

Modernize Your Workplace With Cloud Communications

Published July 10, 2019

8x8 X Series Solution Overview

Published July 10, 2019

Beyond the Boardroom with AI

Published July 09, 2019
Video has become an integral business tool, and it’s poised to enter a new era of innovation as Artificial Intelligence (AI) technology comes to mainstream and is built into video solutions to improve communications, boost efficiency and productivity, and create growth opportunities through automation and advanced tools and data insights . Our new whitepaper demonstrates the upcoming growth of video in both communications and marketing, explains all the key innovations that AI will bring to video conferencing software, and provides tips for how you can choose the very best video conferencing tools for your unique business.

HR Software Roundup 2019

Published June 25, 2019
Human Resources (HR) software provides a more robust offering of centralized tools dedicated to managing all the details associated to employees, from the moment of being hired until their time with the company is complete. Our latest whitepaper explains the differences in payroll software, HR solutions, and HCM suites, outlines the key features, capabilities, and business benefits that come along with implementing an HR software solution, and highlights the best HR software vendors for businesses, small to large.

How AI can improve contact center and agent performance

Published June 20, 2019

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Featured Research
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    The business shift to the cloud is a trend that has been gaining momentum for years, and the global COVID-19 pandemic we’re experiencing has certainly expedited this trend as the urgency for tools to support remote work surge. Leading cloud communication companies like RingCentral, 8X8, and Jive are ready to help companies move to the cloud, and have responded positively to the current climate of business uncertainty by offering special deals and services to help companies go remote quickly. Our new whitepaper outlines the benefits of moving your business communications to the cloud and provides recommendations on cloud software vendors who are poised and ready to help you make this business-salvaging change. more

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