Resource Center

Modernize Your Workplace With Cloud Communications

Published July 10, 2019

8x8 X Series Solution Overview

Published July 10, 2019

Beyond the Boardroom with AI

Published July 09, 2019
Video has become an integral business tool, and it’s poised to enter a new era of innovation as Artificial Intelligence (AI) technology comes to mainstream and is built into video solutions to improve communications, boost efficiency and productivity, and create growth opportunities through automation and advanced tools and data insights . Our new whitepaper demonstrates the upcoming growth of video in both communications and marketing, explains all the key innovations that AI will bring to video conferencing software, and provides tips for how you can choose the very best video conferencing tools for your unique business.

HR Software Roundup 2019

Published June 25, 2019
Human Resources (HR) software provides a more robust offering of centralized tools dedicated to managing all the details associated to employees, from the moment of being hired until their time with the company is complete. Our latest whitepaper explains the differences in payroll software, HR solutions, and HCM suites, outlines the key features, capabilities, and business benefits that come along with implementing an HR software solution, and highlights the best HR software vendors for businesses, small to large.

How AI can improve contact center and agent performance

Published June 20, 2019

State of Customer Experience Report

Published June 19, 2019

Solve your call center’s seasonal capacity problem

Published June 19, 2019

Future Proof your small / mid-sized Business

Published June 19, 2019

Migration Playbook

Published June 19, 2019

Customer service best practices

Published June 19, 2019

Modern Supply Chain Software: Top Features & Tools

Published June 07, 2019
Supply chain software tools are beginning to emerge as a business solution must-have, and there is a lot of opportunity for companies of all sizes to invest in a solution that streamlines their supply chain with efficiency, automation, and in-depth, real-time data insights. Our new whitepaper explains the top features and tools offered by modern solutions and provides key tips for choosing the best Supply Chain Management system for your business.

AI & UC: The New Wave of Innovation in Unified Communications

Published June 06, 2019
While VoIP and UC are already a business software power duo, these solutions are ushering in a whole new wave of innovation by introducing AI-powered tools for communication, automation, and more. This whitepaper explores how AI is swiftly becoming the great disruptor of business technology solutions, highlights the key AI capabilities that are appearing in top UC solutions, and shares the business benefits inherent in this new wave of innovation.

Contact Center Software & AI

Published May 23, 2019
Contact Center solutions are a business must-have, and AI enhancements for contact centers are ushering in a whole new wave of innovative customer solutions. Our recent whitepaper highlights the key ways that AI is revolutionizing Contact Center solutions, and explains the most innovative, AI-powered tools available or your Contact Center.

6 Strategic AI Enhancements For Your CRM

Published April 24, 2019
Your CRM solution contains a large amount of data about your business, and CRM software vendors are constantly innovating their solutions to keep pace alongside the bustling business landscape. One of the latest innovations in CRM technology, that is creating multi-level waves of opportunity for all kinds of companies, is Artificial Intelligence (AI). Our latest whitepaper explores the impacts of AI surging on the business technology scene and explains the six strategic AI enhancements you should be embracing in your CRM.

Intelligence Business Technology Showdown

Published April 19, 2019
Data analytics is at the forefront of business trends, and more companies are leveraging modern technology solutions to unlock data potential. There are two main business software technologies making this possible-Business Intelligence (BI) and Artificial Intelligence (AI). This whitepaper details the differences between AI and BI, and explains the important places where these two technologies combine to benefit your business in powerful ways.

How AI is Impacting Every Aspect of Business

Published March 29, 2019
Artificial Intelligence (AI) technology is decades old, but it's currently making a big move into the business software mainstream (and quickly). This new whitepaper provides a brief history of AI, highlights some of the key ways that AI is reshaping modern business practices and initiatives, and explores the intersection of human and machine in business today.

Search Content Library
Featured Research
  • LMS for Remote Training and Employee Engagement

    The trends in distance education and remote work adoption have been trending upward in the past few years. However, in just the past 3-6 months, there has been a considerable spike in how many educational and corporate organizations are now using LMS tools to bring students or employees together in a cloud-based learning system. Our new guide explains the features and benefits LMS systems provide for business training, highlights the important questions you should be asking as you choose a new LMS, and provides recommendations on the best LMS systems for business training and performance management. more

  • Necessities for Remote Customer Service Teams

    Remote customer service can be particularly beneficial to small and medium-sized companies who want to create a great customer experience without all the expenses of setting up a call center or customer service department in an office environment. But what tools and features are absolute must-haves for inbound and outbound remote services options? This guide explores the functionality needed to provide support remotely and highlights the necessities for remote teams who are handling inbound and/or outbound support activities in your business. more

  • Cloud Software Security Tips

    Many companies have recently made a quick move to remote work and are relying on cloud-based software and services for business continuity. To operate safely and successfully in the cloud, it's critical that you don't overlook key security features or miss the important considerations necessary for optimal cloud security. Whether you need a fully secure cloud services infrastructure or protections on individual cloud-based software programs you rely on for your business, this guide will provide important cloud security tips you can use to secure your business data and streamline your remote work activities with confidence. more