Resource Center

Sage Fixed Asset Product Sheet

Published August 30, 2018
Why Sage Fixed assets? It’s not just a management tool. It’s 20 years of client support with premium product intelligence that streamlines the workflows of asset accounting and reporting for financial statements: • Easily scan existing assets for tracking details for 1000+ assets • Greater visibility and easier management of fixed asset data with real-time comprehensive depreciation calculations • Track labor, locations, materials, and capital investments for a pulse on self-constructed assets • Pre-built reporting that allows you to accurately illustrate data from audit history to complete asset management in less time

Voice reimagined

Published August 24, 2018
With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.

Four imperatives for IVR in the digital age

Published August 24, 2018
While IVRs have been invaluable in reducing contact center costs, let’s face it: not many deliver a truly modern, intuitive and conversational experience. It’s no surprise given the rise of digital—which led many organizations to abandon focus and investment in their IVR in favor of mobile, websites and social channels. But digital hasn’t killed IVR—it’s just pushing it to be better. Customers expect the same seamless, intuitive experiences they get in the digital world everywhere they engage your organization—especially in the IVR.

Mind the IVR-to-digital gap

Published August 24, 2018
All the time, money and effort you’ve spent to shift customers away from the contact center to lower-cost digital channels are in vain if your IVR can’t take them there too. Imagine if your IVR could direct callers straight to digital channels while bringing along all their contextual data—for a faster path to resolution. It sounds great, but the trouble is the IVR usually sits in a silo, disconnected from the exciting new digital experiences that grab all the headlines (and budget). That’s where an IVR-to-digital strategy becomes critical, providing a way for your IVR to offer customers an alternative solution—like live chat or a virtual assistant that’s better suited to resolving their issues quickly (and saving you money).

Top 6 Business Boosting CRM Automations

Published July 30, 2018
CRM systems were born from a rapidly growing need among all types and sizes of businesses- to capture and maximize leads, clients, and customers. In fact, 91% of companies with 11 employees or more now use a CRM and 50% of companies with less than 10 are using CRM technology as well.

ERP Buzzwords

Published July 23, 2018
Business growth is undeniably embedded in all your company’s goals. As your company expands, however, you’ll need to leverage more resources to support your growth. Integrating an ERP solution too soon in your business can easily lead to increased confusion and decreased productivity. A key component of choosing and implementing an ERP system that will bring your business the best benefits is understanding the language of ERP.

2018 Gartner Report: Critical Capabilities for Contact Center Infrastructure, Worldwide

Published July 20, 2018
With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility and scalability. Gartner Research looked at three use cases to evaluate CCI vendors, and Genesys received the highest use case scores (4.16 out of 5) for Customer Engagement Center in Gartner Critical Capabilities. In fact, Gartner has named Genesys a leader in Contact Center Infrastructure 23 times—and counting.

Top Video Conferencing Solutions for Remote Teams

Published July 17, 2018
According to Global Workplace Analytics, over half of the U.S. workforce now holds a position that can be worked remotely at least part-time. However, this cannot be done efficiently without video conferencing which makes it possible to connect both internally and externally with business contacts in a more meaningful way.

7 Business Phone Systems Trends to Look Out in 2018

Published July 09, 2018
Business phone systems have long supported important internal and external company communications. Communication technologies have become more mobile and advanced to allow for broader options for staying connected with your strategic business contacts, and 2018 is no different.

7 Business Phone Systems Trends to Watch in 2018

Published July 09, 2018
Business phone systems have long supported important internal and external company communications. Communication technologies have become more mobile and advanced to allow for broader options for staying connected with your strategic business contacts, and 2018 is no different.

Your PBX Is Killing Your Business

Published June 29, 2018
Your traditional PBX has served you well. In all likelihood, it's already paid for. However, it may be far riskier to stay with an out-of-date and underperforming on-premises PBX. Download and read our white paper to learn why you need to leave your aging PBX behind and entrusting your communications to the cloud.

How Five IT Leaders Transformed Their Enterprises with Cloud Communications

Published June 29, 2018
CIOs of midmarket and distributed enterprises are increasingly adopting cloud-based communications solutions, or Communications as a Service (CaaS), as a replacement for traditional on-premise systems. "Communications as a Service is emerging as an answer to the pain organizations experience trying to keep up with rapid changes in both technology and capability in the unified communications and collaboration space."

9 Ways to Justify Your Video Conferencing Investment

Published June 26, 2018
Did you know that 87% more people are using video conferencing today than they did just three years ago? Video communications have quickly risen to mainstream status, and are positioned to overtake other communication methods in business popularity.

Lavu POS

Published June 22, 2018
Lavu POS brings restaurant management systems to the next level. Lavu is your go-to POS that provides a full toolbox of solutions to keep your restaurant running smoothly, efficiently, and effectively.

13 Opportunities to Use CRM for Sales

Published June 21, 2018
CRM software was originally designed to simply track customer data, but its now being used for much more - including sales. While you’re probably already using your CRM software to assist your sales team in some capacity, we’ve found that many businesses are under-utilizing the features of their software and the data they are already collecting.

How to Set Your Contact Center Up for Success in 8 Steps

Published June 12, 2018
A contact center can only perform well if you take the time to set it up for ongoing success. If you just go through the motions and treat your contact center like an unfortunate and unavoidable expense, you aren’t going to see a good ROI - or happy customers. Fortunately, improving the performance of your contact center doesn’t have to be hard or expensive.

Break Through AI Misconceptions

Published June 11, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions.

Discover the advantage of true omnichannel routing

Published June 11, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect.

Customer Service Trends: How Operations Become Faster, Cheaper – And Yet, More Human

Published June 11, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.

Forrester Report: Artificial Intelligence with the Human Touch

Published June 11, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect.

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