Resource Center
How to Leverage Your Contact Center for Competitive Advantage
Published September 26, 2019
Contact Center software is continuously improving, and vendors are adding more sophisticated features and capabilities to support customer experience initiatives for companies of all types and sizes. If you have a medium-sized business though, you’re in an especially advantageous position for creating competitive advantages from Contact Center tools. Our recent whitepaper showcases the competitive landscape of customer care in mid-sized companies and outlines the contact center strategies you can leverage for stand-out customer care in your medium business.
Frost and Sulivan Mid-sized call centers take a digital first approach
Sponsored by: Genesys
Published September 04, 2019
The power of possibilities: Buy, extend, and build on a true cloud platform
Sponsored by: Genesys
Published September 04, 2019
Demystifying AI: Creating an AI partnership that maximizes business results
Sponsored by: Genesys
Published June 20, 2019
How AI can improve contact center and agent performance
Sponsored by: Genesys
Published June 20, 2019
Frost & Sullivan: Global Research Mid-sized Call Centers take a Digital first Approach
Sponsored by: Genesys
Published June 19, 2019
Contact Center Software & AI
Published May 23, 2019
Contact Center solutions are a business must-have, and AI enhancements for contact centers are ushering in a whole new wave of innovative customer solutions. Our recent whitepaper highlights the key ways that AI is revolutionizing Contact Center solutions, and explains the most innovative, AI-powered tools available or your Contact Center.
Contact Center Roundup 2019
Published January 04, 2019
With the software market saturated with products, which ones are worthwhile? Our 2019 Contact Center Roundup features a list of solutions that are best suited for running operations of any size.
IDC: Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition
Sponsored by: Genesys
Published October 24, 2018
Genesys named a leader in the Forrester Wave™: Cloud Contact Centers, Q3 2018
Sponsored by: Genesys
Published October 24, 2018
eBook: Three Reasons You Need To Build An Ecosystem For Customer Service, Not A Fragile “Frankenstack”
Sponsored by: Genesys
Published October 24, 2018
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