Resource Center
How AI can improve contact center and agent performance
Sponsored by: Genesys
Published June 20, 2019
Demystifying AI: Creating an AI partnership that maximizes business results
Sponsored by: Genesys
Published June 20, 2019
Frost & Sullivan: Global Research Mid-sized Call Centers take a Digital first Approach
Sponsored by: Genesys
Published June 19, 2019
Contact Center Software & AI
Published May 23, 2019
Contact Center solutions are a business must-have, and AI enhancements for contact centers are ushering in a whole new wave of innovative customer solutions. Our recent whitepaper highlights the key ways that AI is revolutionizing Contact Center solutions, and explains the most innovative, AI-powered tools available or your Contact Center.
Contact Center Roundup 2019
Published January 04, 2019
With the software market saturated with products, which ones are worthwhile? Our 2019 Contact Center Roundup features a list of solutions that are best suited for running operations of any size.
IDC: Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition
Sponsored by: Genesys
Published October 24, 2018
Genesys named a leader in the Forrester Wave™: Cloud Contact Centers, Q3 2018
Sponsored by: Genesys
Published October 24, 2018
eBook: Three Reasons You Need To Build An Ecosystem For Customer Service, Not A Fragile “Frankenstack”
Sponsored by: Genesys
Published October 24, 2018
Connect With More Clients Better and Faster
Sponsored by: 8x8
Published October 09, 2018
The important question: Which cloudbased
contact center is right for your
sales team?
This white paper can help you answer
this question by outlining the benefits
of deploying a cloud contact center and
can help you select the best solution by
exploring specific features to look for.
How to Set Your Contact Center Up for Success in 8 Steps
Published June 12, 2018
A contact center can only perform well if you take the time to set it up for ongoing success. If you just go through the motions and treat your contact center like an unfortunate and unavoidable expense, you aren’t going to see a good ROI - or happy customers. Fortunately, improving the performance of your contact center doesn’t have to be hard or expensive.
Recognize the warning signs of an unhealthy PBX relationship
Sponsored by: Genesys
Published June 11, 2018
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered the landscape of business communications. Your PBX isn’t just an inconvenience, it could hurt your business.
- Accounting Software
- Broadband
- Business Intelligence
- Cloud Computing
- CMMS
- Contact Center
- Content Management System
- CRM
- Debt Recovery Services
- Electronic Medical Records
- ERP
- Expense Management Software
- Fixed Asset
- GPS Fleet Tracking
- Help Desk Software
- HR Software
- Learning Management Systems
- Marketing Automation
- Medical Practice Management
- Mobile/Wireless
- Networking
- Payroll
- Phone Systems
- Point of Sale
- Practice Management Software
- Security
- Storage
- Supply Chain Software
- Time and Attendance
- Video Conferencing
- Virtualization
Unfortunately, there is no true "all-in-one" security solution that you can implement to fully protect all the different systems and moving pieces and functions of your business. The most complete business security is built with layers of specialized protections, and you’ll need to carefully consider all of your business systems and vulnerabilities when you’re selecting the security software and systems you’ll need for complete protection. This guide explores some of the most popular security software solutions and describes the protections and services that each includes so you can better understand the important layers of security you require for your unique business. more
As more companies adopt BI tools for increased business insights, the need for more flexible, accessible reporting, dashboards, and data visualizations is becoming much more pronounced. As a result, mid-market challengers are emerging as new BI favorites. This guide explains the shift toward mid-market BI tools, showcases popular BI features and benefits, and highlights the top 3 BI vendors who are leading the industry in mid-market BI tools. more
More companies than ever are looking to cloud BI as a strategic growth investment, and there are a growing number of cloud-based BI solutions entering or further securing their foothold in the marketplace. But which BI tools will benefit your business most? And which vendors are offering the cloud BI system you need to meet your growth goals? This guide discusses the business benefits of Cloud BI, highlights the best BI tools for growth, and provides insight into the best cloud BI vendors in the market. more
The trends in distance education and remote work adoption have been trending upward in the past few years. However, in just the past 3-6 months, there has been a considerable spike in how many educational and corporate organizations are now using LMS tools to bring students or employees together in a cloud-based learning system. Our new guide explains the features and benefits LMS systems provide for business training, highlights the important questions you should be asking as you choose a new LMS, and provides recommendations on the best LMS systems for business training and performance management. more
