Resource Center

Frost and Sulivan Mid-sized call centers take a digital first approach

Published September 04, 2019

The Elephant in the Room

Published July 11, 2019

Connect More With Clients Better and Faster

Published July 11, 2019

How AI can improve contact center and agent performance

Published June 20, 2019

State of Customer Experience Report

Published June 19, 2019

Solve your call center’s seasonal capacity problem

Published June 19, 2019

Future Proof your small / mid-sized Business

Published June 19, 2019

Migration Playbook

Published June 19, 2019

Customer service best practices

Published June 19, 2019

Contact Center Software & AI

Published May 23, 2019
Contact Center solutions are a business must-have, and AI enhancements for contact centers are ushering in a whole new wave of innovative customer solutions. Our recent whitepaper highlights the key ways that AI is revolutionizing Contact Center solutions, and explains the most innovative, AI-powered tools available or your Contact Center.

Contact Center Roundup 2019

Published January 04, 2019
With the software market saturated with products, which ones are worthwhile? Our 2019 Contact Center Roundup features a list of solutions that are best suited for running operations of any size.

Plan Now for Customer Service in 2021

Published December 13, 2018

Humans + Bots: Tension and Opportunity

Published December 13, 2018

Connect With More Clients Better and Faster

Published October 09, 2018
The important question: Which cloudbased contact center is right for your sales team? This white paper can help you answer this question by outlining the benefits of deploying a cloud contact center and can help you select the best solution by exploring specific features to look for.

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Featured Research
  • The Future of Remote Work

    Before it became a necessity during the 2020 COVID-19 pandemic, many companies had already begun realizing the benefits inherent in embracing remote work. These benefits are substantial and signal that (even when the pandemic is but a memory) remote work will continue to flourish and become a mainstay in the redefined workplace - particularly when it comes to VoIP. This guide will demonstrate how the workforce is changing and leaning toward remote work as a permanent business choice, explain the critical role VoIP will continue to play in supporting remote work, and highlight some of the new trends and innovations coming in 2021 for VoIP. more

  • The Best HR & Payroll Features in 2021

    As companies look for cloud-based tools to support recruiting, employee onboarding and training, payroll, and benefits, HR and Payroll software solutions will be positioned for substantial growth every year over the next 5-7 years. But what HR and payroll features are going to be necessities for a changing workforce heading into 2021? This guide describes the functions of HR and Payroll software in the changing business landscape, provides insight into how your business can determine which tools you need, showcases some stats and facts about the HR software market, and outlines the best features and functionalities of Payroll and HR software. more

  • Security Software for Mid-Sized Companies in 2021

    Due to increasing cloud software adoption and a growing number of connected devices leveraged for business, security software is not just a mission-critical necessity, but also a strategic advantage that can be leveraged to secure company data, protect networks, and ensure that all endpoints are open only for authorized, trusted employees. This guide explores recent statistics around cybercrime and endpoint security, outlines the key functions of cybersecurity and endpoint security software, and highlights some of the security industry leaders to watch in 2021. more