Resource Center

LMS for Remote Training and Employee Engagement

Published June 24, 2020
The trends in distance education and remote work adoption have been trending upward in the past few years. However, in just the past 3-6 months, there has been a considerable spike in how many educational and corporate organizations are now using LMS tools to bring students or employees together in a cloud-based learning system. Our new guide explains the features and benefits LMS systems provide for business training, highlights the important questions you should be asking as you choose a new LMS, and provides recommendations on the best LMS systems for business training and performance management.

Communication is Key to Remote Work

Published June 08, 2020

Necessities for Remote Customer Service Teams

Published May 15, 2020
Remote customer service can be particularly beneficial to small and medium-sized companies who want to create a great customer experience without all the expenses of setting up a call center or customer service department in an office environment. But what tools and features are absolute must-haves for inbound and outbound remote services options? This guide explores the functionality needed to provide support remotely and highlights the necessities for remote teams who are handling inbound and/or outbound support activities in your business.

Cloud Software Security Tips

Published May 12, 2020
Many companies have recently made a quick move to remote work and are relying on cloud-based software and services for business continuity. To operate safely and successfully in the cloud, it's critical that you don't overlook key security features or miss the important considerations necessary for optimal cloud security. Whether you need a fully secure cloud services infrastructure or protections on individual cloud-based software programs you rely on for your business, this guide will provide important cloud security tips you can use to secure your business data and streamline your remote work activities with confidence.

UCaaS Surging In Popularity

Published May 07, 2020

Bridgepointe, Your signal in the noise

Published April 27, 2020

Set Up Secure, Work-at-Home Video Conferencing for Free!

Published April 17, 2020
Leading cloud communication companies like Mitel, 8X8, Jive and RingCentral are helping companies shift to remote work through their premium video conferencing technologies. And right now, they're all doing it for free! Our new whitepaper provides all the details on the best free trials and special deals from these companies, as well as many more vendors who are at the top of the cloud communication/video conferencing industry. Unsure about which video conferencing software is a perfect fit for your business? We can also assist you to search for, compare and select the right solution based on your organization’s unique requirements!

Contact Center 2.0: Tomorrow's Solutions for Today's Customers

Published March 30, 2020
It’s time to close the chapter on Contact Center 1.0. Companies must make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times. Read on to discover how adopting Contact Center 2.0 can help you achieve those gains with minimal risk to operations, budgets, and customers.

Unrecognizable Collaboration

Published March 30, 2020
In this insight report, we’ve profiled 5 of the most exciting applications, investigating precisely how organizations are implementing video and how it’s affected their teams.

A Forrester Study: The Total Economic Impact of RingCentral Contact Center

Published March 30, 2020
RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and work environment. RingCentral Contact Center offers extensive functionality and can be readily integrated with adjacent systems. It is highly reliable and scales easily, enabling organizations to accommodate seasonal peaks or ongoing growth.

Embracing UCaaS For Your SMB

Published March 13, 2020
The adoption of cloud-based business software systems continues to increase each year, as more and more companies embrace the vast benefits of operating in the cloud. This is especially true for communication and collaboration systems, which are being unified into centralized suites of cloud-based communication tools and services with Unified Communications as a Service (UCaaS). What does this trend mean for SMBS, though? Our recent whitepaper defines UCaaS, explains how VoIP and UCaaS differ, outlines how small companies can benefit from UCaaS, and covers how the trends shaping the UCaaS will impact SMBs.

State of the CFO Role

Published March 06, 2020
166 Chief Financial Officers across 23 different industries participated in Brainyard’s inaugural CFO survey. The goal of these surveys is to understand CFO perceptions regarding future technology, challenges, concerns, performance tracking and priorities.

The Best ERP Integrations Available On Leading Cloud Platforms

Published March 04, 2020
As part of a broader cloud strategy, using cloud ERP makes the most sense for companies who are already leveraging cloud services or plan to migrate their company and upgrade to the cloud in the near future. But which ERP solutions are on the cutting edge of cloud services? Our new guide explores the rise of cloud platforms, explains how ERP systems function in the cloud, and provides examples of the best ERP systems available for integration with leading cloud platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.

ICMI Toolkit:The Road to Agent Experience Maturity

Published February 27, 2020

The State of Agent Experience and Engagement in Today's Contact Centers

Published February 27, 2020

2020 VoIP Pricing Guide

Published February 20, 2020
Choosing the perfect VoIP software for your business can be perplexing and time-consuming. As you sift through all the options and determine which vendor and which VoIP plan will best suit your unique business communication requirements and growth goals, it's easy to become overwhelmed by the information and difficult to pinpoint exactly what you need. Our VoIP pricing guide covers the current features, trends, and innovations driving business VoIP adoption in 2020, outlines the pricing considerations of choosing a VoIP system (from SMB to Enterprise), and provides pricing comparisons for leading VoIP vendors.

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Featured Research
  • LMS for Remote Training and Employee Engagement

    The trends in distance education and remote work adoption have been trending upward in the past few years. However, in just the past 3-6 months, there has been a considerable spike in how many educational and corporate organizations are now using LMS tools to bring students or employees together in a cloud-based learning system. Our new guide explains the features and benefits LMS systems provide for business training, highlights the important questions you should be asking as you choose a new LMS, and provides recommendations on the best LMS systems for business training and performance management. more

  • Necessities for Remote Customer Service Teams

    Remote customer service can be particularly beneficial to small and medium-sized companies who want to create a great customer experience without all the expenses of setting up a call center or customer service department in an office environment. But what tools and features are absolute must-haves for inbound and outbound remote services options? This guide explores the functionality needed to provide support remotely and highlights the necessities for remote teams who are handling inbound and/or outbound support activities in your business. more

  • Cloud Software Security Tips

    Many companies have recently made a quick move to remote work and are relying on cloud-based software and services for business continuity. To operate safely and successfully in the cloud, it's critical that you don't overlook key security features or miss the important considerations necessary for optimal cloud security. Whether you need a fully secure cloud services infrastructure or protections on individual cloud-based software programs you rely on for your business, this guide will provide important cloud security tips you can use to secure your business data and streamline your remote work activities with confidence. more