Resource Center

Topic: Business Intelligence

The ROI of digital customer engagement

Published December 06, 2018

Data Integrity for Successful Business Intelligence

Published November 30, 2018
While the topic always revolves around making sense of data, is there any consideration towards how trustworthy our data repositories are? This whitepaper aims to address that concern - and how it can be controlled.

How Is Business Intelligence Evolving?

Published October 03, 2018
Business Intelligence has been around for quite some time, but lately, how has it been redefining the way we conduct business?

Voice reimagined

Published August 24, 2018
With the rise of speech interfaces on an ever-expanding array of mobile and IoT devices, consumers are used to getting what they need through simple voice commands. In a voice-everywhere world, the clock is ticking for contact center leaders to rethink the role of voice in their IVR and beyond.

Four imperatives for IVR in the digital age

Published August 24, 2018
While IVRs have been invaluable in reducing contact center costs, let’s face it: not many deliver a truly modern, intuitive and conversational experience. It’s no surprise given the rise of digital—which led many organizations to abandon focus and investment in their IVR in favor of mobile, websites and social channels. But digital hasn’t killed IVR—it’s just pushing it to be better. Customers expect the same seamless, intuitive experiences they get in the digital world everywhere they engage your organization—especially in the IVR.

Mind the IVR-to-digital gap

Published August 24, 2018
All the time, money and effort you’ve spent to shift customers away from the contact center to lower-cost digital channels are in vain if your IVR can’t take them there too. Imagine if your IVR could direct callers straight to digital channels while bringing along all their contextual data—for a faster path to resolution. It sounds great, but the trouble is the IVR usually sits in a silo, disconnected from the exciting new digital experiences that grab all the headlines (and budget). That’s where an IVR-to-digital strategy becomes critical, providing a way for your IVR to offer customers an alternative solution—like live chat or a virtual assistant that’s better suited to resolving their issues quickly (and saving you money).

10 BI Tools and Features You'll Love in 2018

Published May 29, 2018
While Business Intelligence (BI) software has the potential to revolutionize your business by providing more access to usable data, this is only true if you know how to utilize all the available tools. Do you know how to run an ad hoc query? Are you familiar with how to use your dashboards and scorecards, or what KPIs and performance metrics you should be paying attention to?

Harnessing the Power of Speech Analytics

Published March 19, 2018
The conversations between your customers and agents contain invaluable insights—if you have the right tools to easily interpret and act on this dialogue. Unfortunately, most organizations waste time manually mining only a subset of customer interaction data, or worse yet, do nothing with it at all. Speech analytics is an incredibly powerful tool for contact center leaders. It easily delivers real-time visibility into the full customer journey and agent responses, which are essential for driving higher customer satisfaction and business success.

Budgeting for BI in 2018

Published March 12, 2018
Is your business ready for Business Intelligence (BI) software? As BI software continues to improve, more businesses are moving to adopt BI sooner rather than later. Before you make that commitment though, it pays to figure out exactly how much money it will cost you to implement.

Real-time network traffic insights

Published February 13, 2018
Businesses all over the world rely on Sinefa to power their network. Sinefa is the only network traffic visibility solution to use Live 1 second technology to find a resolve network issues instantly. Get set-up in minutes, not weeks, and access real-time insights in an easy-to-use dashboard.

The Microsoft Freeway

Published February 13, 2018
Technology is revolutionising the way we live and the world we live in, whether through advances in health, education, smarter cities or more efficient food production. Microsoft's cloud applications are a key enabler for millions of people to create this new world - to collaborate, be connected and achieve more with less.

TOURtech Case Study

Published February 13, 2018
Very connected audiences at live events like Coachella or Lollapalooza, challenge the temporary data networks that support them. TOURtech is now using Sinefa to transform network performance at 80-100 events every year, gaining much needed visibility and control of network traffic.

Should Your Company be Using AI in Business Intelligence

Published January 22, 2018
Our latest report is an in-depth look at how artificial intelligence (AI) is being used to enhance business intelligence (BI) and other data analytics. If you want to stay at the cutting edge of technology and maintain - or gain - advantages thanks to BI, AI is something that needs to be on your radar. AI’s ability to quickly and efficiently find patterns in data is a game changer.

10 Ways BI Can Help Shape Your Business Growth

Published December 14, 2017
BI tools are often one of the most critical parts of a good growth strategy. The reason is simple: it’s easier to improve when you have good data! If your goal is to grow your business, there’s a good chance you can benefit from BI. This is true whether you own a small business or run a large corporation. If you already use BI tools, make sure you’re utilizing all the features they offer.

10 BI Myths Busted

Published September 22, 2017
The Business Intelligence (BI) and analytics market is expected to grow to $20 billion by 2019. Modern BI software systems are quickly becoming a vital business growth tool and bring massive benefits to businesses, large and small.

Signs you are Ready for Mobile BI

Published August 14, 2017
With workforces moving more and more mobile on a daily basis, it is essential to ensure that your company is able to arm your employees with the analytics that they need to succeed. 89% of business leaders believe that Big Data will revolutionize business operations in the same way that the internet did. These numbers show the trend towards investing in a BI system.

BI Buzzwords

Published July 27, 2017
Can you speak data? Business Intelligence (BI) is becoming an absolute must-have in order to compete with over 55% of large companies investing in TWO or more BI tools. To further this point, 89% percent of business leaders think Big Data will have an impact on business operations much like the internet has.

Business Intelligence Providers Comparison Guide

Published May 08, 2017
Your investment into Business Intelligence (BI) may be one of the most important that your company will make. Nothing has the power to improve decision making on all management levels like good BI tools. But the importance of choosing the right BI software cannot be overstated.

Work Smarter Not Harder with Business Intelligence

Published January 16, 2017
While this may have been true at one time, the days of BI requiring a dedicated team of experts to implement are over. Self-service solutions are making it possible for everyone, including small, local businesses, to easily implement BI in their decision making process.

2017 Business Intelligence Trends

Published December 22, 2016
It's long been thought that business intelligence (BI) could only be utilized by highly trained analysts and was therefore unattainable for most businesses. However, advancements in BI have made it so that everyone can utilize BI solutions to help shape business decisions and drive companies bottom lines.

Search Content Library
Featured Research
  • Enterprise Security Software Roundup 2019

    According to Juniper Research, cybercrime is estimated to cost businesses $2 Trillion in 2019. Your business needs strong security measures in place. The most robust security software available on the market is Enterprise Security, which is a full-spectrum suite of tools that are designed to cover all the important security needs of a company, in one system. Check out our recent whitepaper to learn more about protecting your business against cybercrime and see who's leading the Enterprise Security industry. more

  • The Value of VoIP Communication Quality

    The quality of your business communications directly impacts your business success, and many of the features in VoIP systems are designed to not just support, but improve your communications. This whitepaper discusses the tactics and key VoIP tools you can use to boost the quality of your business communications and increase the value of the collaborations within your company. more

  • 2019 Time & Attendance Software Roundup

    Clocking in and out is simple enough, but does it improve productivity amongst your employees and the organization as a whole? Our Time & Attendance Software roundup discusses some of the benefits that the latest solutions provide, along with some of our tried and tested recommendations. more

  • 2019 Payroll Software Buzzwords

    What’s trending with Payroll systems right now? This whitepaper answers the question, while providing some extra insight on how to choose the right solution based on your business needs. more

  • Marketing Technology Outlook, 2019 Trends

    This marketing technology outlook guide will cover the aforementioned tools and topics our partners see as those that will move the marketing needle forward in 2019. Take a look at these solutions and let us know on the Oracle Bronto Facebook page how you see email marketing and ecommerce evolving in the upcoming year. more