Resource Center

Topic: Cloud Computing

The Basics of Real Time Personalization

Published November 23, 2016
Real-time personalization of the customer experience has been described as the holy grail of digital marketing. And the race is on. Gartner believes that by 2018, businesses that excel in personalization will outsell those that don’t by 20%. Though the benefits are clear, the path to get there is not.

The Benefits of Cloud Computing

Published February 22, 2013
Cloud computing represents the next phase in the logical evolution in the delivery of IT services. This complimentary white paper from IBM will explain how cloud computing will help your business through specific examples from cloud implementation abroad, and more.

Defining a Framework for Cloud Adoption

Published November 06, 2012
This complimentary white paper from IBM introduces the cloud computing adoption framework from IBM and make it available for use by any organization looking for a standardized frame of reference for cloud computing discussions.

Gartner Magic Quadrant for Operations Support Systems

Published July 19, 2012
With IBM's Service Assurance and Fulfillment solution CSPs are able to integrate business processes with service delivery systems, modernize legacy and proprietary systems, and focus on fast return on investment. And in the first ever Magic Quadrant for Operations Support Systems (OSS), Gartner has declared IBM the "leader" in the space.

Magic Quadrant for Application Performance Monitoring

Published July 19, 2012
In their latest release of the 2011 Magic Quadrant for APM, Gartner has identified IBM Tivoli as the leader. Gartner recognizes that IBM remains a thought leader at the forefront of the APM industry.

Adding Networks to Integrated Service Management

Published July 19, 2012
Integrated Services Management, or ISM, is a major evolutionary force guiding management technology and practice progress in enterprises today. The implications of ISM are broad, but the essence of the initiative is a re-thinking of how IT delivers value to the organization it serves, and a re-framing of all IT contributions around the concept of services.

Compliance Management: Who is Minding the Network?

Published July 19, 2012
This white paper presents a best practice approach to meeting all compliance needs. It presents a full-spectrum approach that can benefit the organization not only by ensuring compliance with mandated standards, but by enhancing the end-to-end operations of the network infrastructure.

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