Resource Center

Topic: Customer Experience

How to Scale A Contact Center

Published February 14, 2014
Maintaining your level of customer service might be challenging when your business is growing. Our infographic will give you key recommendations to scale up your contact center and will help you evaluate your options.

Contact Center Prizefight: inContact vs. Five9

Published February 07, 2014
Whether you’re building out a contact center from scratch or enhancing an existing one, the right tools matter. Big time. In our latest prizefight we compare offerings from Five9 and inContact.

Contact Center Hardware Spotlight

Published January 23, 2014
The physical makeup of your contact center is just as important as its virtual makeup. That’s why having the right hardware is so necessary. But that’s only half the battle – are you utilizing your contact center hardware correctly? Covering both the essential contact center hardware features and how to use them correctly, let our white paper be your go-to guide for all things contact center.

Virtual Contact Centers

Published January 22, 2014
The new reality sweeping contact centers is virtual! These contact centers produce the top-notch results you would expect in a standard contact center setup, but significantly less cost, a more flexible availability period, and more opportunity for upgrades among other benefits. Given all these great benefits, is a virtual contact center right for your organization? Read our new white paper to find out!

Making Your Contact Center More Efficient

Published January 10, 2014
As contact centers become more complex, management while driving efficiency can be a challenge. In this white paper, we’ll discuss where contact center technology has shifted and – most importantly – how your business can make the most out of these shifts and thereby make your contact center (and business) more efficient.

Build a Contact Center on a Budget

Published December 13, 2013
Developing a contact center on a budget can be a real challenge. The good news is that it is possible with careful planning. Our guide to contact centers on a budget will help you take the first steps towards planning your contact center with 3 different budget-dependent scenarios.

An Intelligent Call Center: A Strategic Business Asset

Published October 25, 2013
How is an intelligent call center different from a standard call center? Our white paper will tell you how, and tell you how those differences can mean a more streamlined, better managed call center and a better understanding of your business' customers.

The Impact of Mobile on Contact Centers

Published September 18, 2013
Customer service and contact centers -- just hearing these two phrases gives many people an immediate headache. However, the association of these two words is becoming much more positive because of technological advances many attribute to one phenomenon: mobile. Our newest white paper will detail the positive advancements mobile can contribute to your business via easier availability. We'll also tell you how to make the most of mobile, its applications to your business, and much more!

Key Contact Center Advancements

Published August 30, 2013
As customers become more tech savvy, contact centers become more tech savvy. But all these great advancements won't benefit you if you're not aware of them! This white paper will address the newest advancements in contact center technology as well as the various benefits they'll offer your business.

How to Make a Business Case for a Contact Center

Published June 26, 2013
Having trouble coming up with a convincing argument for why your business needs a contact center? Our newest contact center white paper will give you a step-by-step list of topics to cover when creating a business case for a contact center, including ROI, cost, staffing, and much more.

Building the Contact Center of the Future

Published June 03, 2013
The future is filled with uncertainty. However, there are two things that are undeniable: Technology will continue to advance at breakneck speed and customer expectations will continue to rise. Will your company be able to adapt and provide the kind of differentiated support that separates it from the competition?

How to Set Up an In-House Contact Center

Published April 15, 2013
Outsourcing your calling agents can be lead to some trade-offs. Consider an in-house contact center and our guide will present you 5+ key areas by which you should base your decision.

The 6 Golden Rules for Choosing a Contact Center Solution

Published March 06, 2013
Our 6 golden rules for choosing a contact center solution won't let you forget a thing when you're looking for a solution that fits your business! Download our complimentary asset today.

The Top Contact Center Tools and Features

Published August 08, 2012
To choose the best contact center application for your business, be sure to evaluate which customer satisfaction attributes, supervisory controls, and call technology options are included and how these play into your business needs. This whitepaper will help you evaluate these important features and help you to make the best choice in selecting a contact center solution.

Contact Center Price Quote

Published March 28, 2011
We are able to identify the local business providers in your area who can service your needs and have them send you their best price quote within 24 hours.

What to Consider Before Buying a Contact Center Solution

Published February 25, 2011
This white paper will enable you to have a more productive conversation with vendors so you can make the best decision for your needs and budget.

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