Resource Center

Topic: Contact Center

How AI can improve contact center and agent performance

Published June 20, 2019

Customer service best practices

Published June 19, 2019

Future Proof your small / mid-sized Business

Published June 19, 2019

Migration Playbook

Published June 19, 2019

Solve your call center’s seasonal capacity problem

Published June 19, 2019

State of Customer Experience Report

Published June 19, 2019

Contact Center Software & AI

Published May 23, 2019
Contact Center solutions are a business must-have, and AI enhancements for contact centers are ushering in a whole new wave of innovative customer solutions. Our recent whitepaper highlights the key ways that AI is revolutionizing Contact Center solutions, and explains the most innovative, AI-powered tools available or your Contact Center.

Contact Center Roundup 2019

Published January 04, 2019
With the software market saturated with products, which ones are worthwhile? Our 2019 Contact Center Roundup features a list of solutions that are best suited for running operations of any size.

Plan Now for Customer Service in 2021

Published December 13, 2018

Humans + Bots: Tension and Opportunity

Published December 13, 2018

Empower Your Customer Service Organization

Published October 09, 2018

Connect With More Clients Better and Faster

Published October 09, 2018
The important question: Which cloudbased contact center is right for your sales team? This white paper can help you answer this question by outlining the benefits of deploying a cloud contact center and can help you select the best solution by exploring specific features to look for.

Contact Center as a Service A View from the Trenches

Published September 05, 2018

How to Set Your Contact Center Up for Success in 8 Steps

Published June 12, 2018
A contact center can only perform well if you take the time to set it up for ongoing success. If you just go through the motions and treat your contact center like an unfortunate and unavoidable expense, you aren’t going to see a good ROI - or happy customers. Fortunately, improving the performance of your contact center doesn’t have to be hard or expensive.

Recognize the warning signs of an unhealthy PBX relationship

Published June 11, 2018
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered the landscape of business communications. Your PBX isn’t just an inconvenience, it could hurt your business.

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Featured Research
  • LMS for Remote Training and Employee Engagement

    The trends in distance education and remote work adoption have been trending upward in the past few years. However, in just the past 3-6 months, there has been a considerable spike in how many educational and corporate organizations are now using LMS tools to bring students or employees together in a cloud-based learning system. Our new guide explains the features and benefits LMS systems provide for business training, highlights the important questions you should be asking as you choose a new LMS, and provides recommendations on the best LMS systems for business training and performance management. more

  • Necessities for Remote Customer Service Teams

    Remote customer service can be particularly beneficial to small and medium-sized companies who want to create a great customer experience without all the expenses of setting up a call center or customer service department in an office environment. But what tools and features are absolute must-haves for inbound and outbound remote services options? This guide explores the functionality needed to provide support remotely and highlights the necessities for remote teams who are handling inbound and/or outbound support activities in your business. more

  • Cloud Software Security Tips

    Many companies have recently made a quick move to remote work and are relying on cloud-based software and services for business continuity. To operate safely and successfully in the cloud, it's critical that you don't overlook key security features or miss the important considerations necessary for optimal cloud security. Whether you need a fully secure cloud services infrastructure or protections on individual cloud-based software programs you rely on for your business, this guide will provide important cloud security tips you can use to secure your business data and streamline your remote work activities with confidence. more