Sponsored by: Genesys
Published February 23, 2016
Your customers want contextual, personalized, and seamless experiences across every channel and touchpoint. Follow these seven steps to revolutionize your CX and deliver next-gen digital customer service:
Sponsored by: Genesys
Published February 23, 2016
Omnichannel customer engagement is the way of the future. Learn how to overhaul how your business deals with its clientele and see omnichannel customer interactions the same way customers do – as one conversation.
Sponsored by: Genesys
Published February 23, 2016
The Forrester Total Economic Impact™ (TEI) study examines the potential return on investment (ROI) and benefits enterprises may realize from their investment in the Genesys Omnichannel Engagement Center Solution.
Published February 15, 2016
This white paper details the tools necessary for the most modern, up-to-date customer service for your organization. Whether you're looking for specific tools for your contact center or CRM, we've got you covered.
Sponsored by: Salesforce
Published January 18, 2016
As technology and innovation move forward, new kinds of customers are also emerging. At Dreamforce ‘15, Salesforce unveiled killer new capabilities in Service Cloud to help transform your business and connect with your customers in a whole new way.
Sponsored by: Salesforce
Published January 18, 2016
Based on feedback from their customers, product experts, and thought leaders, Salesforce has pulled together an ebook with 20 customer service best practices
Published January 04, 2016
Customers are expecting the red carpet treatment before they commit to a brand or a company. Stellar client support is non negotiable: which technology should you adopt? Contact Center or Help Desk?
Published November 06, 2015
Avaya or ShoreTel? Decide which of these is the right option for your business by reading our Contact Center prizefight infographic!
Published October 22, 2015
Help Desk software is an important tool for modern business. Learn how to select this important product by reading our informative whitepaper.
Published October 02, 2015
In the current age of instant communication and social media, the customer is king. Learn how to better meet their needs with a Customer Experience focused Contact Center.
Published September 18, 2015
How is your business handling costs in the competitive market place? Discover how to boost both cost saving and profits at your contact center!
Sponsored by: InContact
Published September 10, 2015
In this report, Ovum reviews the leading cloud contact center solutions, with emphasis on their ability to handle multichannel customer interactions and connect data through analytics. It compares solutions based on their technology platforms, their customers, and their impact in the marketplace.
Published August 20, 2015
Break down your preconceptions and discover how to gear your contact center for maximum productivity and profitability. Learn how your business can use new techniques and technologies to minimize risk boost value!
Sponsored by: Genesys
Published August 13, 2015
Is the Cloud Right for Your Contact Center? What should you think about before deploying a cloud contact center? Avoid the guesswork with this detailed eBook.
Sponsored by: Genesys
Published August 13, 2015
Adapting to consumer expectations is a must for competitive businesses. Learn how to boost costumer satisfaction with a cloud contact center, by optimizing customer journeys and leveraging the speed and scalability of the Cloud in the process.
Published August 13, 2015
This free white paper details the common differences between the contact center and call center solutions, helping you decide which solution will be better for your company.
Sponsored by: Genesys
Published August 13, 2015
How can a cloud contact center improve your customer experience and overall profitability? Read this comprehensive eBook to find out how a cloud-based contact center can support your customer journeys and business goals!
Sponsored by: Genesys
Published August 13, 2015
Experience the versatility and power of a Virtual Contact Center. Discover everything you need to know about this exciting technology today!
Sponsored by: Genesys
Published August 11, 2015
Do you want to develop a cutting-edge IVR platform capable of delivering the optimal customer experience? If so, explore this Definitive IVR Playbook: your guide to choosing, designing, developing, and delivering your IVR platform!
Sponsored by: Genesys
Published August 11, 2015
Ease the stress of your essential contact center agents! Equip them with a omnichannel desktop designed to engage the modern consumer.
Investing in a cloud-based contact center can give your small company more control over your customer experience through centralized tools and features. But as with any other investment in your small company, timing is essential. Here are seven key signals that your small business is ready to benefit from a contact center software system. more
2019 was a busy and profitable year in the VoIP industry marked by growing cloud system adoption, new feature roll outs, and technological innovations that all worked together to propel VoIP to the mainstream phone system technology preferred by most all companies, large and small. Our VoIP 2019 Year-In-Review explores all of our favorite VoIP providers, features, and innovations of the year and takes a peek at the trends on the horizon for VoIP in 2020. more