Resource Center

5 Critical Requirements for a Future-Ready Contact Center

Sponsored by: Genesys

Published March 05, 2015
Do you ever feel like you are dealing with a tangle of point solutions, bolted together with duct tape? If yes, it is very likely that your infrastructure is based on dated technology. This eBook explains how to build a Future-Ready contact center!

True Benefits of a Cloud Contact Center

Published February 16, 2015
A virtual or cloud-based contact center is the future of evolving consumer experience. It allows even small and medium businesses to leverage the power of software-as-a-Service and offer features that give it the professionalism and polish of a large enterprise...

Is the Time Right to Move Your Contact Center to the Cloud?

Sponsored by: Corvisa

Published February 04, 2015
Get the skinny on cloud communications in Corvisa President & CIO Matt Lautz’s practical and easy-to-read guide. Learn if the time is right to move your contact center to the cloud by downloading the whitepaper now.

The 7 Deadly Sins of Contact Centers

Sponsored by: Corvisa

Published February 04, 2015
Learn how to avoid common contact center struggles and give your customers an experience that’s a little piece of heaven instead. Download our free whitepaper.

Streamline Business Processes, Maximize Agent Performance and Enhance the Customer Experience

Sponsored by: Corvisa

Published February 04, 2015
Robotic interactions can leave customers cold and, ultimately, leave your business out in the cold. Download our free whitepaper and learn how CorvisaOne Workflow can help you keep it real with your customers.

What Customers Want and How Your Contact Center Can Deliver

Sponsored by: Corvisa

Published February 03, 2015
Equipped with amazing insights, learn how cloud contact center tools can help you deliver service experiences that will delight both your customers and your agents. Download our whitepaper and learn what customers want and how your contact center can deliver.

How to Set Up an In-House Contact Center

Published December 12, 2014
Continually evolving technology has allowed for businesses to cut back on many of the previously necessary major hardware expenditures associated with setting up a contact center. Our vivid infographic will guide you, step-by-step, in the setup of your business's own contact center.

Top Contact Center Trends in 2015

Published November 24, 2014
Experts have rated a strong contact center and associated infrastructure as the #1 priority for businesses looking to grow and dominate the market? Make sure that your company doesn't lag behind! Learn more bout the main 2015 trends. innovations and technologies in the contact center space.

5 Advantages of Mobile for Customer Service

Sponsored by: Salesforce

Published November 03, 2014
Modern businesses understand the importance of delivering frictionless customer experiences. Arming your field reps and customer service managers with the right mobile technology can be the key to delivering more with the resources already at their disposal and achieve customer loyalty, share of wallet, and customer satisfaction.

The Contact Center Selection Checklist

Published July 09, 2014
A good contact center is the most cost-efficient way to service a customer and a business that is not using a contact center system to handle customer interactions is bleeding money. Our paper removes the clutter and helps you understand what is critical to selecting a great contact center and turn this investment into a profit.

Contact Center Showstoppers

Published July 02, 2014
As most big projects, if not properly strategized and planned, a contact center implementation will face many challenges and issues. Our guide is here to help you identify and avoid the issues before they hurt your business and gives you a list of what to look for and prepare for.

Top 4 Contact Center Providers Review

Published July 01, 2014
Compare InContact, Interactive Intelligence, 8x8 and Five9's Contact Center solutions in this easy to read comparison worksheet.

Must-Ask Questions for Contact Center Solution Providers

Published June 19, 2014
Contact Center solutions sometimes look similar on the surface, but once you start asking specific questions, you will realize that their offer can vary vastly and not all of them might be able to address your business' specific needs and challenges. Read our guide to make sure you ask the right questions and get relevant information.

Product Spotlight: 8x8 Virtual Contact Center

Published May 29, 2014
Evaluating contact center solutions is no small task. In this new Spotlight, our independent technology specialists investigate 8x8's Virtual Contact Center solution and give you the facts, so that you can decide whether this could be the right system to support your operations.

Top 5 Mistakes Contact Centers Are Making Today

Published May 15, 2014
Why learn things the hard way? We’ve heard too many sad tales about expensive mistakes Business Buyers have made when making large purchases without adequate information. Whether you're implementing a new contact center solution or updating your existing system, avoid these 5 common mistakes contact centers are making today!

Spotlight: Avaya Aura Contact Center

Published April 22, 2014
Avaya is a leader in the contact center space but is its solution right for your business? Our new product spotlight on Avaya Aura Contact Center gives buyers the key data they need to assess the solution for their business.

Contact Centers in 2014

Published April 16, 2014
Customer engagement has become a top priority for contact centers, and 2014 sees this space as the main area for growth and improvement for the industry. Our new white paper details in exactly which contact center areas you can expect to see improvement this year, and helps you decide how to choose the most up-to-date contact center.

The WOW Guide to Self-Service Support

Sponsored by: Desk.com

Published March 27, 2014
Enabling the essential self-service support is not an easy deployment. It requires time, money and structural changes that many fast-growing companies can not sacrifice. This Desk.com guide will help you get started with knowledge base content, cut down incoming customer interactions and provide amazing customer service through an engaging online support center.

Call Center Automation for Top Customer Support

Published March 12, 2014
Your call center should be an efficient tool to quickly and thoroughly support your customers… not a quagmire sapping resources, time and your customers’ patience. In our white paper, we examine automation tools that optimize the call center.

Cloud Call Centers

Published February 26, 2014
Cloud is at the forefront of call center technology, and what an improvement it is making! Our new white paper will detail how the cloud is improving call center efficiency, resolution rates, revenue and ROI, and so much more.