Resource Center

How to Scale: CRM

Published November 15, 2013
Our new guide can help you determine how your CRM solution can scale with your growing (or soon-to-grow) business, or help you select a solution that will help minimize the growing pains many businesses experience as they expand.

Spotlight: Microsoft Dynamics CRM

Published November 07, 2013
Microsoft Dynamics CRM is becoming one of the most recognizable terms heard alongside “cloud CRM”, and for good reason. Their approach to CRM integration truly is dynamic. While they change the rules of the CRM game, stay abreast of the pros and cons with this new white paper and discover whether or not Microsoft Dynamics CRM or another solution might benefit your business.

Marketing Automation: Why It Makes Sense

Published October 31, 2013
No matter your business or industry, marketing automation has something to offer your company. Our new guide will cover many of the advantages of a marketing automation solution. Read on to discover exactly how your business can benefit today!

Infographic: 8 Steps to an Effective Social CRM Strategy

Published October 30, 2013
Is your social CRM plan effective? In 8 simple steps, we’ll challenge your current or non-existent social CRM plan and show you how you can implement the most effective social CRM strategy to benefit your organization.

Must-Have Mobile CRM Apps and Tools in 2014

Published October 30, 2013
The estimated rates of CRM app use in 2014 are staggering, so if you want to stay ahead of the curve, our newest white paper is for you. In it, our CRM expert will detail all the recent trends with mobile CRM and what is projected to happen in 2014.

The Effect of Poor Customer Service and What to Do About It

Published October 20, 2013
Improve your customer service and start seeing the monetary benefits today! Our newest asset details the scary real world figures that poor customer service causes but we also present detailed steps for you to carry out that will help improve your customer service and keep your customers happy.

Using CRM Creatively

Published October 11, 2013
CRM solutions can be utilized in surprising new ways that add value to your dynamic organization. Our newest white paper provides real-world examples and deeper CRM usage information that just may inspire you to begin generating more value with your current or future CRM solution.

Customer Experience Management: The New Frontier in Customer Relations

Published October 11, 2013
In recent months, Customer Experience Management has emerged as one of the most important activities organizations can undertake to get customers engaged with your organization. Not only will our newest guide tell you how CEM can help you maintain your current customers, but we'll also reveal helpful CEM strategy, issues, and much more!

How to Sell Management on a New CRM System

Published September 27, 2013
If your CRM project does not have the support of your company's management team, it is almost surely destined to fail. Enter our newest white paper. In it, our CRM expert will provide you with the steps and tools required to craft a succinct and strong business proposal for a new CRM system.

How to Avoid Top CRM Failures

Published September 20, 2013
High failure rates in CRM are staggering, and much of it is because of a lack of adequate preparation. In our new CRM white paper, we give it to you straight -- we'll identify the areas in which disasters are most commonly seen, and most importantly, how to avoid issues by correctly preparing and fine-tuning your solution.

How to Get the Most Out of CRM

Published September 18, 2013
If you think you know everything there is to know about CRM, this guide is for you. Our CRM expert provides disruptive information on both broader and segmented CRM topics including social CRM, mobile CRM, data quality and analytics, ROI increases, benefits, and much more. Whether you're looking for your business's first CRM system or trying to squeeze even more benefits out of your existing system, our visually-rich guide will help you.

The Future of Sales Performance Management

Sponsored by: Salesforce

Published September 09, 2013
Learn how the future of sales performance management is integrated with CRM and social collaboration and how this will help managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results. Download now.

CRM at Your Fingertips: Mobile CRM Pros and Cons

Published August 15, 2013
In this white paper, we give readers a brief introduction to mobile CRM, followed by in-depth analysis of the pros and cons of the solution. There is also a comprehensive list of most important players in the mobile CRM game.

Top Tools for Sales: SFA Focus

Published July 24, 2013
With our latest white paper, delve into our vivid examples and extract the details necessary for optimizing your existing SFA system, or use it to create a detailed laundry list of the steps needed to purchase and implement a new SFA system .

Salesforce Supercharged: Expert Tips

Published July 23, 2013
Salesforce is a CRM powerhouse. Everyone knows this. In our white paper, our CRM expert goes beyond simply heralding Salesforce and really digs in to how you can optimize the system for the benefit of your business.

5 Sales Onboarding Challenges -- and Potential Breakthroughs

Sponsored by: Jive Software

Published June 17, 2013
How can you get new hires into the field more quickly, with the knowledge and resources they need at their fingertips? Find out with these 5 breakthroughs.

Social CRM: Key Strategies and Must-Have Features

Published May 06, 2013
Our comprehensive white paper not only covers what Social CRM is and the reasons why it could be beneficial for your organization, but also the various features of an effective CRM solution that your organization should have.

CRM: The On-Demand vs. On-Premise Decision

Published April 25, 2013
Both the on-demand and on-premise CRM models have pros and cons, as well as risks and rewards. Our complimentary white paper will compare on-demand and on-premise CRM solutions and help you decide which solution tailors best to your needs.

8 Key Plays For Sales Success

Sponsored by: Salesforce

Published April 23, 2013
Pull ahead of your competition by learning best practices for incorporating these new technologies into your daily operations. This white paper will explore how you can close more deals and save hours each week by taking advantage of the social, mobile, and open technologies of today's world.

7 Steps to the Social Sales Revolution eBook

Sponsored by: Salesforce

Published April 23, 2013
A new age of the social customer has arrived. This eBook examines how some of today’s most successful reps approach social sales.