Resource Center: White Papers

Ultimate Guide To Cloud Computing In 2020

Published August 19, 2020
Cloud computing has become an essential element of modern business, especially as many companies are switching to remote working solutions. This guide covers topics all the things you need to know to successfully to embrace the cloud in your business - from types of clouds, to computing classifications, to the business benefits of cloud computing.

Security Software Necessities

Published August 07, 2020
Unfortunately, there is no true "all-in-one" security solution that you can implement to fully protect all the different systems and moving pieces and functions of your business. The most complete business security is built with layers of specialized protections, and you’ll need to carefully consider all of your business systems and vulnerabilities when you’re selecting the security software and systems you’ll need for complete protection. This guide explores some of the most popular security software solutions and describes the protections and services that each includes so you can better understand the important layers of security you require for your unique business.

Top 3 Mid-Market Challengers in Business Intelligence

Published July 30, 2020
As more companies adopt BI tools for increased business insights, the need for more flexible, accessible reporting, dashboards, and data visualizations is becoming much more pronounced. As a result, mid-market challengers are emerging as new BI favorites. This guide explains the shift toward mid-market BI tools, showcases popular BI features and benefits, and highlights the top 3 BI vendors who are leading the industry in mid-market BI tools.

Leaders In Cloud BI Solutions

Published July 20, 2020
More companies than ever are looking to cloud BI as a strategic growth investment, and there are a growing number of cloud-based BI solutions entering or further securing their foothold in the marketplace. But which BI tools will benefit your business most? And which vendors are offering the cloud BI system you need to meet your growth goals? This guide discusses the business benefits of Cloud BI, highlights the best BI tools for growth, and provides insight into the best cloud BI vendors in the market.

The Future of Finance is in The CFO's Hands

Sponsored by: NetSuite

Published July 16, 2020

LMS for Remote Training and Employee Engagement

Published June 24, 2020
The trends in distance education and remote work adoption have been trending upward in the past few years. However, in just the past 3-6 months, there has been a considerable spike in how many educational and corporate organizations are now using LMS tools to bring students or employees together in a cloud-based learning system. Our new guide explains the features and benefits LMS systems provide for business training, highlights the important questions you should be asking as you choose a new LMS, and provides recommendations on the best LMS systems for business training and performance management.

Communication is Key to Remote Work

Sponsored by: Vonage Business

Published June 08, 2020

Necessities for Remote Customer Service Teams

Published May 15, 2020
Remote customer service can be particularly beneficial to small and medium-sized companies who want to create a great customer experience without all the expenses of setting up a call center or customer service department in an office environment. But what tools and features are absolute must-haves for inbound and outbound remote services options? This guide explores the functionality needed to provide support remotely and highlights the necessities for remote teams who are handling inbound and/or outbound support activities in your business.

Cloud Software Security Tips

Published May 12, 2020
Many companies have recently made a quick move to remote work and are relying on cloud-based software and services for business continuity. To operate safely and successfully in the cloud, it's critical that you don't overlook key security features or miss the important considerations necessary for optimal cloud security. Whether you need a fully secure cloud services infrastructure or protections on individual cloud-based software programs you rely on for your business, this guide will provide important cloud security tips you can use to secure your business data and streamline your remote work activities with confidence.

UCaaS Surging In Popularity

Sponsored by: PanTerra Networks

Published May 07, 2020

Bridgepointe, Your signal in the noise

Sponsored by: BridgePointe

Published April 27, 2020

Set Up Secure, Work-at-Home Video Conferencing for Free!

Published April 17, 2020
Leading cloud communication companies like Mitel, 8X8, Jive and RingCentral are helping companies shift to remote work through their premium video conferencing technologies. And right now, they're all doing it for free! Our new whitepaper provides all the details on the best free trials and special deals from these companies, as well as many more vendors who are at the top of the cloud communication/video conferencing industry. Unsure about which video conferencing software is a perfect fit for your business? We can also assist you to search for, compare and select the right solution based on your organization’s unique requirements!

IDC Spotlight: Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Sponsored by: Genesys

Published April 10, 2020

Video Conferencing Etiquette Tips for Meaningful, Productive Collaborations Working from Home

Published April 09, 2020

IDC Spotlight: Unlocking the transformative power of AI for contact centers with Google Cloud and Genesys

Sponsored by: Genesys

Published April 01, 2020

Contact Center 2.0: Tomorrow's Solutions for Today's Customers

Sponsored by: RingCentral

Published March 30, 2020
It’s time to close the chapter on Contact Center 1.0. Companies must make customer engagement experiential, intuitive, and collaborative for a modern customer in modern times. Read on to discover how adopting Contact Center 2.0 can help you achieve those gains with minimal risk to operations, budgets, and customers.

Unrecognizable Collaboration

Sponsored by: RingCentral

Published March 30, 2020
In this insight report, we’ve profiled 5 of the most exciting applications, investigating precisely how organizations are implementing video and how it’s affected their teams.

A Forrester Study: The Total Economic Impact of RingCentral Contact Center

Sponsored by: RingCentral

Published March 30, 2020
RingCentral Contact Center is an omnichannel and collaborative cloudbased contact center platform. It helps organizations deliver a better customer experience and improve agents’ productivity and work environment. RingCentral Contact Center offers extensive functionality and can be readily integrated with adjacent systems. It is highly reliable and scales easily, enabling organizations to accommodate seasonal peaks or ongoing growth.

Frost & Sullivan: Unified, Efficient, Agile: Three Hallmarks of the Digital Workplace

Sponsored by: RingCentral

Published March 30, 2020

Embracing UCaaS For Your SMB

Published March 13, 2020
The adoption of cloud-based business software systems continues to increase each year, as more and more companies embrace the vast benefits of operating in the cloud. This is especially true for communication and collaboration systems, which are being unified into centralized suites of cloud-based communication tools and services with Unified Communications as a Service (UCaaS). What does this trend mean for SMBS, though? Our recent whitepaper defines UCaaS, explains how VoIP and UCaaS differ, outlines how small companies can benefit from UCaaS, and covers how the trends shaping the UCaaS will impact SMBs.