Poorly protected VoIP and network vulnerabilities can threaten a call center's security.
Seven things to think about when picking a call-center solution for your small business.
It's not just the cost savings. You can also expect efficiency gains, productivity increases and a reduced head count.
Up-front planning helps prevent buyer's remorse in the future.
Vendors battling for business spells good news for buyers of IP phone systems and services.
Read about the steps you need to take to keep Web 2.0 from becoming a security trap.
Efficient voice technology can help SMBs minimize the damage of the economic crisis.
Multiple factors affect the choice between commercial or on-premise solution.
For all the work that manufacturers do to prevent intrusion in routers, it pays to be ready for the next attack.
Apstel Dialplan is a visual way to manage incoming and outgoing VoIP calls.