You know this economy; it's downright ugly. As of this writing in February 2010, the stock market has gone up, down and up again. Health care is up, down, and dead! Government spending is at all time high, gold is through the roof, and gas is somewhere in between. Today, the careful business owner's that survived are not really hiring (according to recent small business studies). However if you are just starting out, we recommend you take these next 5 tips to heart in order to ensure you can be successful and sustain yourself in an environment similar to 2008 in the future.
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more