Customer relationship management (CRM) software systems allow organizations to manage all the key interactions throughout the customer life cycle. These systems offer customer data management, interaction tracking, workflow automation, and reporting along with key features like marketing automation, sales force automation, customer service, and much more.
Given the wide variety of customer relationship management software available, selecting the right system for your organization can be a challenge.
Compare Business Products has partnered with Software Advice to help match you with up to 5 software vendors that will give you the best pricing on systems that meet your needs. Get free custom price quotes today!
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more
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This whitepaper describes why the shift from a traditional to a social intranet is imperative to staying competitive, and analyzes the costs and benefits associated with implementing one. You will also find useful KPIs to measure performance and further leverage your intranet's success, raising employee engagement and boosting your competitive advantage. more