Resource Center

The Pros and Cons of Two-Tier ERP Strategy

Published February 27, 2017
An increasing amount of businesses are considering a two-tier approach to their ERP strategy. If you feel overwhelmed with just one ERP solution, don’t immediately discount two-tier ERP.

2017 Contact Center Software Cost Guide

Published February 24, 2017
Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality.

What You Need to Know About VoIP Security

Published February 23, 2017
No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level.

Are You Using These 5 VoIP Features?

Published February 21, 2017
In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP).

Video Conferencing Best Practices

Published February 20, 2017
Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider.

10 Contact Center Myths Busted

Published February 17, 2017
For most forward-thinking companies, the use of contact center software is on the rise. That said, in spite of contact center software’s sudden rise in popularity, a number of myths have begun to take shape.

Go Mobile and Increase Employee Productivity

Published February 15, 2017
The Bring Your Own Device (BYOD) and Voice over Internet Protocol (VoIP) tech trends now allow people to work whenever, wherever, and however they want—mobility makes it happen.

[Infographic] How to Select a Phone System in 10 Steps

Published February 15, 2017
Choosing the perfect phone system for your business is no small task …. Depending on the size of your company, the industry in which you work, and the specific needs your phone system will be required to meet, any number of solutions could get the job done.

2017 Business VoIP Cost Guide

Published February 14, 2017
Reducing expenses is one of the main reasons that businesses switch from traditional office phone systems to VoIP technology. But many people rush this decision and end up spending more than they need to. The costs of implementing a new VoIP system can increase quickly, especially if you don’t strategically plan for it ahead of time.

SMB CRM Providers Comparison Guide

Published February 14, 2017
A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare.

How to Improve Call Quality

Published February 13, 2017
Business success is heavily dependent upon its employees’ ability to communicate. Luckily, Voice over Internet Protocol (VoIP) technology gives companies a communicative advantage.

Business Intelligence Providers Comparison Guide

Published February 09, 2017
Business intelligence (BI) vendors are responsible for providing effective software applications that quickly (and accurately) analyze an organization’s raw data—after all, information is power.

How Workforce Optimization Reduces Agent Attrition

Published February 08, 2017
The average turnover rate for contact centers is two times greater than it is across all industries. This leads many to consider high agent attrition normal, but the truth is that you can save a lot of money by working to reduce it.

IP Phone System Providers Comparison Guide

Published February 07, 2017
To help B2B companies start 2017 off on the right foot, we compiled a list of over 40 IP phone vendors. In one, easy-to-reference location, we’ve neatly outlined the information you need.

ERP Providers Comparison Guide

Published February 07, 2017
Enterprise resource planning (ERP) software delivers the ability to manage and standardize business processes across your entire organization. The increased efficiency from this can generate an impressive ROI. But there are hundreds of ERP vendors to choose between.

Modern Business VoIP Features

Published February 06, 2017
To date, the business VoIP market is growing at an astounding rate of 28% with each and every passing year. And with good reason—VoIP is easy to install, easy to integrate, and easy to to use. That said, too much of a good thing can be detrimental. For businesses looking to invest in a new VoIP system or upgrade an old one, the many features VoIP offers can seem overwhelming.

Video Conferencing Providers Comparison Guide

Published February 02, 2017
Video conferencing makes the working world a smaller, more effective environment for doing business. That said, with so many options, it’s hard to know which video vendor is best for you. And while Google inquiries, YouTube videos, and blog posts can certainly help you make the right decision, truth be told, they often require far too much of your time, effort and energy ….

CRM and Contact Center Integration

Published February 01, 2017
One of the best ways to improve your customer service is to integrate your CRM and contact center software. Benefits of doing this include:Improved customer satisfaction through more personalized contacts, Better conversions on lead, and Increased employee productivity.

Cloud Phone Comparison Guide

Published January 31, 2017
Cloud phone systems are quickly becoming the choice for businesses large and small. The importance of maintaining flexibility in technology and removing burden from the stretched IT team are only two of the many reasons we are making the switch.

CRM Providers Comparison Guide

Published January 31, 2017
As more businesses recognize this value, the amount of CRM vendors is expanding quickly. There are well over 100 available in 2017. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare.

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Featured Research
  • The Pros and Cons of Two-Tier ERP Strategy

    An increasing amount of businesses are considering a two-tier approach to their ERP strategy. If you feel overwhelmed with just one ERP solution, don’t immediately discount two-tier ERP. more

  • 2017 Contact Center Software Cost Guide

    Are you paying too much for your contact center software? Are you satisfied with its capabilities, or do you wish it did more? These are questions most businesses don’t take the time to think about, even though contact center software is one of the most important investments that you’ll make. With a little bit of planning, you can end up saving money and still end up with better functionality. more

  • What You Need to Know About VoIP Security

    No matter the industry or area of expertise, a strong VoIP system is the perfect tool for any business looking to take both its internal and external communication to the next level. more

  • Are You Using These 5 VoIP Features?

    In large part, the success of your business depends on the strength and reliability of your team’s many communication networks—this includes your Voice over Internet Protocol system (VoIP). more

  • Video Conferencing Best Practices

    Video conferencing is quickly becoming one of the most important communication channels for both small and big businesses. As more businesses turn to this technology, expectations about the experience are also rising. It’s not enough to just offer video conferencing as a communication method. You also need to meet minimum audio and visual standards, and there’s even proper etiquette to consider. more