Resource Center

How VoIP is Transforming the Healthcare Industry

Published May 25, 2017
The healthcare industry, like many industries, is in the midst of an era of rising costs and an ever increasing pressure to drive down expenses. Now, what if we were to tell you that there was a simple solution to these problems? The answer is VoIP. And to make it sweeter, it allows for your hospital staff to utilize modern mobile devices as resources instead of antiquated phone systems.

Don't Make These 10 CRM Mistakes

Published May 25, 2017
Finding and buying a CRM is exciting. It is also quite daunting as you want to be as prepared as possible so as to avoid making a costly mistake. We have seen that many businesses fail when implementing a CRM, as they repeatedly make the same errors over and over again.

Video Conferencing Goes to Court

Published May 23, 2017
Think technology can’t be utilized in the courtroom? Think again. Video Conferencing within the court system can be extremely cost-effective, efficient, and time-saving. Courtrooms can benefit greatly by video conferencing in expert testimonies, translators, witness testimonies, and much more.

Can Gamification Improve Contact Center Performance

Published May 18, 2017
We have all heard the phrase "all work and no play". Well, would you believe us if we were to tell you that by implementing gamification you can INCREASE contact center engagement, morale, and overall performance? Spoiler alert: 89% of contact center employees believe that a point system within their contact center would boost their engagement!

[Infographic] 8 Common Pain Points UC Eliminates

Published May 18, 2017
Every company has moments of frustration, it is when these moments become extended periods of inefficiency, or pain points, where we start to see loss in productivity and employee morale. What truly sets a successful business apart from those of its competitors, is how they take these pain points and use them as opportunities to improve upon procedures and systems to eliminate pain points and move beyond what was the status quo.

Go VoIP and Go Green

Published May 17, 2017
You may be looking to switch to VoIP because of the cost benefits that it will bring your company, but did you know that it is also FAR BETTER than traditional phone systems for the environment as well? With environmental impact being at the forefront of both consumer and business minds, it is essential that business decisions are made now based on economic AND ecological impact.

10 Steps for Creating an Accurate Call Center Forecast

Published May 16, 2017
While other customer service channels are gaining traction, phone support is still one of the most HEAVILY used customer service communication methods. Now what does this mean for YOUR business? We answer that question and more in our latest paper which discusses the importance of knowing call volumes, peak call times, and industry trends so YOU can accurately staff your call center to handle all your clients demands.

eGuide: Comparing UC Vendors

Published May 15, 2017
Changing your company’s business communications solution is an investment in time and money that will touch everyone in your organization. A successful unified communications (UC) deployment should streamline everyone’s work flow, simplify IT operations and deliver a lowered total cost of operations. Your company deserves nothing less.

Are You Getting an A for Effort?

Published May 15, 2017
It isn't too much of a stretch to think that when customers contact your business, they are looking to solve their problem with minimal fuss. With the wide variety of options now at the customer's fingertips it is ESSENTIAL that we not only act personably when they contact our businesses, but also solve their problems quickly, efficiently, and with minimal effort required on their end. This white paper dives into how you can ensure that your business is able to measure and manage customer effort so that you can build brand loyalty and increase profits.

Building Secure Multifactor Authentication

Published May 14, 2017
As threats to password security have increased in recent years, multi-factor authentication (MFA) has rapidly gained adoption as a method for increasing the assurance of authentication for consumer and enterprise web and mobile applications.

Moving Beyond User Name & Password

Published May 14, 2017
Typical web applications are protected with single-factor authentication: a user name and password. These credentials, in addition to being difficult to manage, leave sensitive data and applications vulnerable to a variety of common attacks. As enterprises adopt more cloud applications, addressing this threat will become critical. Unlike older on-premises applications, cloud applications are accessible to anyone on the public Internet. Multi-factor authentication (MFA) is designed to protect against the range of attacks that rely on stealing user credentials.

CIO eGuide

Published May 14, 2017
Data is becoming increasingly important in business. As a result, more and more organizations are becoming attractive targets for hackers. Data breaches caused by stolen credentials are on the rise. You need smarter tools to protect your organization against the monetary and reputational damage caused by a data breach. This guide will explain how Okta Adaptive Multifactor Authentication (MFA) provides the security that IT needs, while also providing the simplicity end users want.

Getting More from Your VoIP System

Published May 11, 2017
Too many businesses fall into the trap of setting up their VoIP as a "plug and play" and getting to work. However, we have found that this thinking only leads to businesses failing to get the most out of their VoIP experience. We have put together an in-depth guide that will walk you through 15 easy steps to get more out of your system.

[Infographic] 8 Signs Its Time to Update Your Call Center Software

Published May 11, 2017
Most people don't realize they need to change until it's too late. Let us help you avoid having your business fall into that trap. While there are upfront costs that are associated with updating your call center software, the payoff in customer satisfaction and loyalty will more than alleviate those concerns.

The Benefits of Multilingual Support in the Contact Center

Published May 09, 2017
As of 2017, there’s not a contact center on the planet that doesn’t stand to benefit from offering multilingual support. Furthermore, the benefits are more plentiful than you might’ve thought … Clearly, scaling and engagement opportunities are strengthened, but have you considered your company’s perception, customer loyalty and savings?

Business Intelligence Providers Comparison Guide

Published May 08, 2017
Your investment into Business Intelligence (BI) may be one of the most important that your company will make. Nothing has the power to improve decision making on all management levels like good BI tools. But the importance of choosing the right BI software cannot be overstated.

ERP in Higher Education

Published May 05, 2017
ERP systems can greatly increase the efficiency of managing colleges, universities, and other educational facilities. GIven the advantages, it’s not surprising that many of the top educational institutions in the world are adopting ERP systems. That doesn’t make it right for everybody, though. There are cons to using ERP in education as well.

Making Your Phone System Work

Published May 04, 2017
Deciding what to do about a legacy phone system can be difficult. The advantages of modern systems like VoIP are well-documented, but the switch can still be resource intensive. Updating your old system is usually the better decision, but circumstances often make this impossible. Fortunately, there are other ways to improve and tweak an existing system to enjoy better performance.

[Infographic] Top 11 Advantages of SIP Trunking

Published May 03, 2017
Technology can be frustrating. You’re just getting used to the idea of VoIP, and now everyone is telling you to research SIP trunking. When you look at the stats, you’ll understand why. By the end of 2017, 67% of businesses are expected to be using SIP trunking in their communication strategy.

[Infographic] 10 Contact Center Myths Busted

Published May 01, 2017
Contact centers are NOT call centers and we have put together an infographic that debunks 10 common myths about them! Read more about how you can reduce customer effort and increase customer satisfaction with a contact center.

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Featured Research
  • How VoIP is Transforming the Healthcare Industry

    The healthcare industry, like many industries, is in the midst of an era of rising costs and an ever increasing pressure to drive down expenses. Now, what if we were to tell you that there was a simple solution to these problems? The answer is VoIP. And to make it sweeter, it allows for your hospital staff to utilize modern mobile devices as resources instead of antiquated phone systems. more

  • Don't Make These 10 CRM Mistakes

    Finding and buying a CRM is exciting. It is also quite daunting as you want to be as prepared as possible so as to avoid making a costly mistake. We have seen that many businesses fail when implementing a CRM, as they repeatedly make the same errors over and over again. more

  • Video Conferencing Goes to Court

    Think technology can’t be utilized in the courtroom? Think again. Video Conferencing within the court system can be extremely cost-effective, efficient, and time-saving. Courtrooms can benefit greatly by video conferencing in expert testimonies, translators, witness testimonies, and much more. more

  • Can Gamification Improve Contact Center Performance

    We have all heard the phrase "all work and no play". Well, would you believe us if we were to tell you that by implementing gamification you can INCREASE contact center engagement, morale, and overall performance? Spoiler alert: 89% of contact center employees believe that a point system within their contact center would boost their engagement! more

  • [Infographic] 8 Common Pain Points UC Eliminates

    Every company has moments of frustration, it is when these moments become extended periods of inefficiency, or pain points, where we start to see loss in productivity and employee morale. What truly sets a successful business apart from those of its competitors, is how they take these pain points and use them as opportunities to improve upon procedures and systems to eliminate pain points and move beyond what was the status quo. more