Resource Center

10 BI Myths Busted

Published September 22, 2017
The Business Intelligence (BI) and analytics market is expected to grow to $20 billion by 2019. Modern BI software systems are quickly becoming a vital business growth tool and bring massive benefits to businesses, large and small.

The Role of Self-Service in Modern Contact Centers

Published September 21, 2017
By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives. What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service.

7 key questions to ask any ERP provider

Published September 20, 2017
Having a fast-growing business is good. Having to overhaul your technology every time you need to scale is not. Upgrading to a more complete Enterprise Resource Planning (ERP) solution can help, but how do you ensure the solution you choose is exactly what you need? To help you with your search, we’ve pulled together 7 key questions every fast-growing business should ask before choosing a cloud-based ERP solution, including:

How Finance Leadership Pays Off

Published September 20, 2017
Oxford Economics recently surveyed 1,500 finance executives and it’s clear that small and midsize companies are growing significantly faster than larger companies. But, there are also big opportunities for finance to increase efficiency, boost financial performance, and work more strategically. Why is that?

Professional Services Audience – Improve Profitability Infographic

Published September 20, 2017
As a Professional Services Organization (PSO), you know the importance of customer satisfaction. In fact, 47% of PSO leaders say managing changing customer expectations is their top challenge. That’s why many firms are engaging smarter project management technology, even before deals are signed, to ensure project profitability. How are these leaders utilizing technology? Find out now.

9 Tips for a Compelling Video Presentation

Published September 20, 2017
Face-to-face communication is the most effective way to collaborate and bring ideas to life in your business. Because of this, many businesses invest heavily in travel budgets so they can meet in person to create and nurture business opportunities. However, video technology has become more accessible, affordable, and user-friendly over the years. In fact, the enterprise video business market will reach $36.5 billion by 2018.

Business Phone System Buyer's Guide

Published September 19, 2017
Communication has been a focal point in business since inception, but the industry is changing drastically in how people connect to one another and what tools and systems they use to do so. Less than 15 years ago, 90% of people relied on landline phone systems for communication. Today, less than 60% of Americans even have a landline and 40% rely solely on their mobile phone.

7 Ways Your CRM Helps Convert Leads

Published September 18, 2017
Failure to convert interested leads can impact your bottom line drastically and simultaneously increase your operational costs and decrease your profits. The most common reason for this failure is lack of follow through from a sales team. Did you know that 74% of CRM users said that their CRM gave them improved access to customer data? And that by properly implementing a CRM, a business could shorten the sales cycle by 8 to 14%?

Tips and Tools for a Positive Contact Center Environment

Published September 15, 2017
When it comes to stressful environments within the business world, it is no secret that the contact center frequently makes the list of one of the most stressful. This elevated level of stress leads to high agent attrition rates, and thus subsequently additional costs on your business to find, hire and train new employees.

Ditch Your Fax Servers

Published September 15, 2017
An in-house fax server gives an IT department centralized management and monitoring over the entire enterprise's faxing. This can help your company track usage and better maintain records for auditing and record keeping. However, there are serious drawbacks that come with utilizing an in-house fax server solution and these range from security to cost-prohibitive pricing.

The IT Manager's Survival Guide

Published September 15, 2017
As an IT manager, maintaining physical fax servers and infrastructure is not a high priority. However, fax capability remains a business need simply because chances are your industry is dependent on its security. What if there was a way to reduce the amount of time spent handling fax complaints and maintaining physical servers? And this way took into account security, cost savings, and freed up your IT resources. Would you be interested?

The Top 10 Reasons Companies Continue to Fax in 2017

Published September 15, 2017
Even though many won't admit it in public, many industries still rely heavily on sending faxes in one way or another. And believe it or not, fax usage is, in fact, going up and not down. Don't believe us? In a recent study, 82% of respondents stated that fax usage increased over the past year while only 19% stated that their fax usage went down.

9 Ways Video Conferencing Gives You a Competitive Advantage

Published September 14, 2017
Embracing video conferencing in your business can bring your company many lucrative and positive benefits that will help you excel through better communication and more efficient collaboration. In fact, 89% of professionals agree that video conferencing reduces the time needed to complete projects or tasks.

Top 11 VoIP Myths Busted

Published September 13, 2017
VoIP is one of the fastest growing business communication technologies, with many saying that it will grow at a rate of 10% year over year for the foreseeable future. As with any new technology, there are many myths floating about that claim to answer the questions that surround how the new service works.

Top 9 ERP Myths Debunked

Published September 11, 2017
ERP systems can help improve and streamline your business ways and can help with productivity, efficiency, reporting, and much much more. However, as ERP solutions have grown in popularity, myths have begun to circulate that are providing an inaccurate view of ERP solutions and just how they can benefit your business.

Accelerating Profitable Growth as a PSO

Published September 11, 2017
What’s the secret to profitable growth for organizations in the Professional Services space? New research from The Service Performance Insight’s (SPI) study, 2017 Professional Services Maturity™ Benchmark says that Professional Service Organizations (PSOs) that key business processes have much higher performance and profitability. In this brief, we explore the findings of the SPI survey and help you compare your own PSO’s performance by answering the following questions:

10 Tips for Scaling Your Contact Center Solution

Published September 07, 2017
You might think that scaling your contact center involves just hiring more agents. While that might be the super simple solution, it isn't necessarily the correct one. As with any other aspect of your business, it is imperative to take the time to figure out what exactly your contact center will need in order to perform at its best.

The Best VoIP and UC Systems in 2017

Published September 05, 2017
Did you know that the global market for VoIP and UC services will reach $88 billion by 2018? When you pair your VoIP system with Unified Communications (UC), you create a communication portal where your employees can access voice, video, and media communication tools all from one system.

How Video Conferencing is Transforming Workplace Learning

Published September 05, 2017
Video conferencing has long since surpassed solely being utilized in the conference or board room. In fact, the enterprise video market, which includes video conferencing, will reach $36.5 billion by next year. Video conferencing is used across the workplace spectrum from internal communications to external sales calls and everything in between.

The 12 Vital Skills of Successful Contact Center Agents

Published September 01, 2017
It's no secret that contact center agents have one of the most demanding jobs around. On a daily basis they are interacting with angry and stressed-out customers and working with them to explain technical details while fulfilling administrative duties. When looking to implement or update a contact center, there are certain practices to avoid and certain practices to make sure to implement if you want your business to find success.

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Featured Research
  • 10 BI Myths Busted

    The Business Intelligence (BI) and analytics market is expected to grow to $20 billion by 2019. Modern BI software systems are quickly becoming a vital business growth tool and bring massive benefits to businesses, large and small. more

  • The Role of Self-Service in Modern Contact Centers

    By 2020, 85% of customers' relationships with companies will be managed without any contact with human services representatives. What does that mean for your business? The data shows that companies need to offer effective self-service options in order to remain competitive. However, many contact centers are confused about how their core contact center software fits into self-service. more

  • 7 key questions to ask any ERP provider

    Having a fast-growing business is good. Having to overhaul your technology every time you need to scale is not. Upgrading to a more complete Enterprise Resource Planning (ERP) solution can help, but how do you ensure the solution you choose is exactly what you need? To help you with your search, we’ve pulled together 7 key questions every fast-growing business should ask before choosing a cloud-based ERP solution, including: more

  • How Finance Leadership Pays Off

    Oxford Economics recently surveyed 1,500 finance executives and it’s clear that small and midsize companies are growing significantly faster than larger companies. But, there are also big opportunities for finance to increase efficiency, boost financial performance, and work more strategically. Why is that? more

  • Professional Services Audience – Improve Profitability Infographic

    As a Professional Services Organization (PSO), you know the importance of customer satisfaction. In fact, 47% of PSO leaders say managing changing customer expectations is their top challenge. That’s why many firms are engaging smarter project management technology, even before deals are signed, to ensure project profitability. How are these leaders utilizing technology? Find out now. more