1. No More Looking for Documents.
According to research by Delphi Group, a Boston consultancy group, 30% of all employee time is spent trying to find "lost" documents. Do the math and you will be shocked at how much time is wasted at your company!
2. No More Spending on Advertisements that Don't Bring in Revenue.
With marketing automation, you will know exactly which advertisements bring in the revenue so that you can toss out the other ads.
3. No More Wondering What Activities took place When & Where.
Since all communication is tracked in CRM software, all your employees will always have insights as to a customer or vendors history with your business.
4. Reduce Customer Service costs up to 70%.
By using web self-service (a way for your customers to receive Client Specific information from your web site), you will be able to reduce customer service calls and staffing.
5. Reduce printing costs.
Why print when you can distribute your brochures online.With CRM, you can automate distribution of brochures and other documents through email and web self-service access.
6. Consolidate Custom Databases.
Because you can create custom screens, consolidating other databases in your CRM Software will reduce licensing and maintenance costs.
7. Layoff the "extra" Help.
With CRM, each of your employees will be able to accomplish a lot more. So, it will allow you to review your staffing needs for all the "extra" help that you have from time to time. For example, new leads can come in through your web-site automatically into your CRM system and assigned to the appropriate sales rep - all through automation. You will be able to import leads from other sources as well - no more manual data entry!
A good SMB CRM system can be an incredibly valuable asset for your business. As more businesses recognize this value, the amount of SMB CRM vendors is expanding quickly. Navigating the pricing plans, features, and service terms of all these can be a decision-making nightmare. more
One of the best ways to improve your customer service is to integrate your CRM and contact center software. Benefits of doing this include:Improved customer satisfaction through more personalized contacts, Better conversions on lead, and Increased employee productivity. more
Did you know that 67% of online consumers have used social media for customer service purposes?Unfortunately, many businesses ignore social mentions because they don’t know how to handle them appropriately. This is a problem because managing and responding to these mentions can make or break your brand. more
This whitepaper provides a guideline for selecting the right customer portal solution for your CRM by following a three-stage process. By comparing in-house and third party SaaS products, we examine present business and technical portal requirements, which are then mapped against the upfront and hidden costs for development and future scalability needs. more