It's like a professional sports coach. What do they do? They design the best plays and then coach each athlete to use the best techniques and skill sets on every play. That's why they study and break down game film so much.
It's the same with recording calls. As sales managers your most important job is listening to (monitoring) your sales reps during the sales process to make sure they are using the most effective skills. The bottom line is that if they aren't making their numbers, it's almost always because they are delivering poor presentations to unqualified leads. And that is a direct result of not using best practice core selling skills.
So…the biggest mistake sales managers make is monitoring and measuring the results (the revenue numbers) rather than the sales process itself (the actual skills used to drive those results).
If you want to improve the sales performance of your sales team, then you need to stay focused on and monitor what is driving those results - what your reps are saying and doing during their qualifying and closing presentations.
And here's how you do that:
Start scoring adherence to your scripts (or outlines or presentations, etc.). Break down each script into sections and assign a number value to them that add up to 100. Then listen to the recordings of your reps and score their adherence to following the script. Anything under a 90% adherence and you're got work to do.
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