Creating A Coaching Culture

Updated: February 24, 2011

ANNUAL PERFORMANCE REVIEWS (APRS) can be invaluable in maintaining alignment between employee performance and management's goals and expectations. However, they do little to improve performance, enhance skills, or develop leadership qualities. Even so, most managers use APRs as part of their employee development!

This is troubling. The one tool employers rely on most to develop talent is not going to deliver desired results. To make APRs more effective as a developmental tool, make coaching and mentoring (C&M) an integral part of your culture.

C&M cultures inspire employees to give their best, to perform to the highest standards daily. You could hardly expect the same from a culture that checks in with employees once a year.

In C&M cultures, performance reviews happen all the time (at least monthly). The review becomes just that—a review of the challenges, issues and progress that managers and employees have talked about during the year. Using APRs in this way is just one hallmark of C&M cultures. To build such a culture, also take these four initiatives:

Featured Research
  • The New 2017 Contact Center Comparison Guide

    We’ve put together a comparison guide that covers over 40 of the top call center software options, providing details on pricing, features, support, and integrations. If you want to save time and still make a great investment, this guide is a must read. more

  • Phone Systems Comparison Guide: VoIP for Small to Midsize Businesses

    It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 43 small to midsize business phone vendors. more

  • 16 Mistakes to Avoid When Buying a Phone System

    Purchasing a phone system for your business is a major investment. With the average business changing phone systems only once every seven years, it’s important to make the right decision. more

  • 2017 Video Conferencing Trends

    New advancements are also making video more beneficial to a greater range of business areas including marketing, HR, and internal operations. Many solutions are economical, easy to use, and very effective at making communication more personal. more

  • [Infographic] Top 11 VoIP Vendors

    A good VoIP provider will offer additional benefits as well, but many first-time buyers find assessing each option to be difficult. Nevertheless, this is an important step in the buying process because a substandard provider can easily waste both your time and money. more