Google Alerts - The best tool out there. Google alerts will show you the vast majority of what's being said in blogs, news networks, videos, etc. A simply invaluable tool. The following settings are recommended:
How Often: Once a day
Volume: Only the best results
Social Mention Alerts - A great free tool that scours a whole host of social networks for your keyword. Make sure you select "all" under type, so the alert will search their entire database of sites. Daily delivery is recommended here as well.
Facebook search - While this may seem obvious, many people don't know how to search the entire Facebook site for status updates - as opposed to only your friends. Here's how: Type your search term into the box at the top of the page and make sure you click the magnifying glass - so you don't end up on a fan page. Then, on the left hand side, click on "posts by everyone". This will give you results from across the entire site - extremely handy.
Twitter search - There are lots of ways to use Twitter search - whether it's through the actual web page or via a tool like Tweetdeck. Tweetdeck allows you to set up alerts so you can watch your keyword all day while you have the application running. But for the simple Twitter search, just type in your keyword and voila -
While this may have been true at one time, the days of BI requiring a dedicated team of experts to implement are over. Self-service solutions are making it possible for everyone, including small, local businesses, to easily implement BI in their decision making process. more
A contact center often brings about a prospect’s first real-time interaction with your company. As such, if it’s not a positive one, they’ll likely look elsewhere for help. With 69% of Americans more inclined to recommend a company to friends and family after a positive customer service experience, you’ll need to exceed expectations on the following fronts. more
It was a painstaking process, but to help B2B companies start 2017 off on the right foot, we recently compiled a comparative list of the top 34 business phone vendors in the world. In one, easy-to-reference location, we’ve neatly outlined the information you need. more
There’s a very good chance that your contact center is underperforming. With consumer preferences continuously changing, strategies that were once effective now result in too many unsatisfied customers. Fixing this problem involves reviewing your current procedures and optimizing them to drive better results. more